TECHNICAL SKILLS REQUIRED

· Genesys Cloud Cisco Unified Communications Manager Call Manager Cisco Unity Connection Voice Gateways SIP Trunking Voice Codecs
· Troubleshooting and Problem-solving Skills Network Security Principles and Best Practices Strong understanding of VoIP SIP and other voice technologies
· Proven experience with Microsoft Teams voice services including voice policies call routing and call recording
· Extensive experience with Genesys Cloud Voice including its architecture features and integration capabilities
· Experience with contact center technologies and workflows is a plus

TECHNICAL SKILLS SECONDARY

· Cisco Certifications CCNA Voice CCNP Voice CCIE Voice
· Experience with Corporate Restructuring Activities
· Experience with Network Diagrams and Documentation
· Knowledge of Industry Trends and Advancements in Voice Technologies Soft

SKILLS REQUIRED

· Communication and Interpersonal Skills
· Collaboration with Cross Functional Teams
· Technical Support to Endusers
· Flexibility for System Maintenance and Upgrades
Mandatory Skills: Azure Infra Services, UCCX, AWS Infra Services, Cisco Webex, Cisco Ipcc, NICE Contact Center, CUCM
Good to Have Skills: UCCX, CUCM
Job Types: Full-time, Contract
Pay: $50.00 - $60.00 per hour
Work Location: Remot

Please refer the Job description for details