Due to our continued growth we are currently seeking an experienced VoIP Technician to join our Verticomm team.
The VoIP Technician installs, configures, troubleshoots, and maintains Voice over Internet Protocol (VoIP) phone systems and associated network infrastructure, including hardware, software, and cabling. Key duties involve remote and on-site support, managing user accounts, resolving network and call quality issues, performing system upgrades, and ensuring the continuous availability of communication services for clients. Strong problem-solving, communication, and networking skills, along with a good understanding of TCP/IP and LAN/WAN principles, are essential for success in this role.

Key Responsibilities

• Installation and Configuration:

Install, set up, and customize VoIP systems and equipment, including phones, voicemail systems, and associated hardware, based on customer needs.

• Troubleshooting and Maintenance:

Diagnose and resolve technical issues related to network connectivity, call quality, hardware, software, and user accounts. Perform routine maintenance on network infrastructure and servers to ensure optimal performance.

• User Support:

Provide technical support to end-users, addressing their questions, training them on system features, and managing moves, adds and changes for their accounts.

• System Monitoring:

Monitor system performance to proactively identify potential problems and the need for upgrades or repairs.

• Record Keeping:

Maintain detailed records of service requests, troubleshooting steps, and resolutions for future reference and system improvement.

• Collaboration:

Work with other internal teams and business partners to ensure effective service delivery and high customer satisfaction.

Essential Skills and Qualifications

• Technical Expertise:

Proficiently understand and troubleshoot VoIP systems, network protocols (TCP/IP, UDP), and common networking concepts like routing, subnets, jitter, and latency.

• Networking Knowledge:

Strong knowledge of LAN and WAN principles, network infrastructure, and the ability to perform basic network diagnostics.

• Problem-Solving Skills:

Excellent analytical and problem-solving skills to quickly diagnose and resolve complex, unpredictable issues in dynamic environments.

• Customer Service:

Strong client-facing and communication skills to interact effectively with diverse users, clients, and internal teams.

• Adaptability:

The ability to adapt to constant technological changes and innovations in the rapidly evolving VoIP industry.

• Hardware/Software Experience:

Previous experience with premise or VOIP systems of any type a must.

• Installation and Configuration