VOLKSWAGEN SERVICE ADVISOR:

We are currently looking to recruit an experienced Service Advisor to join our established service team at Martins of Andover. You will be well versed in delivering high levels of customer satisfaction in an exciting, busy and often challenging environment.
Working within a dedicated team, you will be responsible for ensuring the workflow of the department, providing your customers with a high level of detailed and timely communication. While hitting and exceeding targets and up-selling our full range of aftersales services.

• Booking in vehicles for service, maintenance and repair.
• Greeting customers and processing all necessary documentation prior to work commencement.
• Keeping customers informed as work is progressed on their vehicles.
• Explaining the need for any additional work identified on the vehicle.
• Obtaining authorisation for any additional work identified.
• Actively marketing specific aftersales products to customers.
• Raising invoices on the completion of the agreed work.
• Ensuring that vehicles are completed and returned in the required time scales.
• Handing back vehicles and providing a detailed summary on completion.
• Liaising with the workshop and other internal departments.