Context
The Volume Reporting team is centrally positioned within ING Global Infrastructure, which is responsible for providing services to their consumers, including the quality of the services. It is a small team, currently two senior FTE, and because of expanding activities looking to add a third colleague with focus on the technical aspects.
This Volume Reporting team is responsible for an in-house built application (MyICS) which is also used by other service providing ING entities. The team performs Volume Reporting for Infrastructure and some other domains as part of CTO and this input is used by Finance within their processes. The MyICS application provides insight in actual consumed service volumes and it is also the tooling for budgeting and forecasting on those volumes, currently used by the global Capacity Management process.
The Volume Reporting team is maintaining close relationships with Product Owners, DevOps teams, Service Managers and Finance to ensure the volume flows are reliable and appropriate.
Roles and responsibilities of the team
Prepare the reporting on service volumes including the alignment with the different stakeholders. An automated solution via SSIS packages is used for this.
Maintain the MyICS application (functionally) and the infrastructure (technically). Create and maintain the PowerBI reports as part of MyICS and our own ‘DataMart’ solution for advanced reporters.
Support the MyICS functionality on reporting insights, volume reporting by other ING providers and forecasting process.
Support each other within the team during working activities and absence. Given the small size of the team, key-(wo)man risk is present. Therefore, it is important to be able to back-up each other.
Involvement regarding maintaining the service taxonomy. To ensure an accurate and complete view is available on the current and future services provided by Global Infrastructure to its consumers.

Please refer the Job description for details