Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
POSITION PURPOSE SUMMARY: The Volunteer and Communications Coordinator performs specialized administrative duties with a specific focus on coordination of volunteer program, communications, coordination and supervision of special events, annual fundraising campaigns, Food Drives and volunteer fairs, supports development of social media content.

ACCOUNTABILITIES:

Administration and communications:

• Reports directly to COs Serves actively as a member of the senior management team for the Corps
• Engages with COs and management team in ongoing strategic planning to ensure programming reflects client needs in accordance with The Salvation Army mission and vision
• In coordination with THQ PR department & Corps management team supports development of communication materials to support MU strategic plans, including but not limited to press releases, key messaging, blog posts, e-blasts and other promotional materials
• In coordination with CMD and COs supports development of social media content calendars, articles and postings on behalf of MU departments to their social media channels, including MU website
• Researches and uncovers news testimonies/stories, facilitates Family Services client interviews and story placement
• Maintains appropriate network with media contacts
• Conducts media tracking, analysis and summaries
• Provides on-site media relations and acts as media escorts at events (some weekends) in coordination with CMD and CO assists with event logistics
• Ensures information is disseminated to media in a timely and efficient manner
• Creates media lanyards in coordination with COs and CMD; plans and implements events and campaigns that raise funds, food, and other donations for Food Bank & Family Services
• Maintains and promotes positive working relationships/partnerships and communications with funders and community stakeholders, including social services associations, service clubs, sport teams, fire departments, etc.
• Provides support to Operations Admin Coordinator with various administrative tasks when required
• Performs reception duties when needed, including answering phones and directing inquiries.
• Accepts donations from the public and updates the remittance log

Gives Oversight to Volunteer Program

• Ensures compliance with policies, procedures, accreditation, health and safety as it relates to volunteer relations management
• Coordination with ministry unit departments and assisting with their volunteer needs, providing support, guidance etc. including items such as discipline and termination of volunteers in coordination with HR Coordinator, COs
• Record keeping and reporting of hours and statistics to COs
• Maintains confidential paper records in volunteer files and up to date records in Volunteer Software of all active volunteers
• Works in coordination with Corps Officers and headquarters on transition of volunteer database and management from VolunteerHub to SalesForce.
• Troubleshooting

Recruitment, Training and Placement of Volunteers

• Ensures we have enough volunteers to serve our needs, recruits, trains and organizes the placement of volunteers Conducts outreach/recruitment by representation at trade fairs, presentations to outside organizations, schools and any community groups that may want to volunteer
• Conducts initial intakes and screening, orientation and placement Oversees volunteer training is sufficient for our needs

Volunteer Communications

• Maintains communications with volunteers through existing methods to communicate important information, needs, training, etc.
• On-going liaison between volunteers and staff
• Acquires volunteer feedback – during and at the end of volunteer term
• Prints and provides discount cards to volunteers and staff
• Reports volunteer issues to administration team
• Conducts volunteer meetings In coordination with COs and Operations Admin Coordinator
• Maintains up to date volunteer manual
• Develops/assists management staff in policy and procedure development
• Builds and maintains volunteer documentation and promotional items, forms, brochures, etc.
• Outlines operations of the volunteer program
• Maintains updated position descriptions, task lists and opportunities for all volunteer positions
• In coordination with MU Supervisors outlines expectations/procedures for volunteers

Volunteer Appreciation and Evaluation

• Conducts volunteer evaluations with support from Department Supervisors
• Organizes and executes seasonal/special events requiring volunteers
• Maintains length of service records for volunteer appreciation
• Organizes annual volunteer appreciation event and issues appreciation certificates

Community Service Volunteer Hours

• Oversees intake of community service hours volunteers
• Liaises with restorative justice and ministry area managers

Volunteer Software (SalesForce)

• Maintains Volunteer Software database with THQ contact/administrator
• Trains and supports staff and volunteers
• Builds and supplies guidance documents to all users
• Maintains shift, schedules/hours/profiles on the database
• Ensures secure operation by managing admin access

Works in cooperation with Administrative Assistant on preparation and effectiveness of Kettle Campaign

• Utilizes the Kettle Coordinator Binder for information on specific details for the campaign
• Stays up to date and knowledgeable on kettle campaign to assist as needed
• Works with Administrative Assistant /Kettle Coordinator to ensure coverage for kettle issues, especially in cases of emergency, illnesses, etc.
• Shares volunteer information with Administrative Assistant/Kettle Coordinator, helps recruit regular volunteers to Kettle Campaign and liaise between as needed
• Helps promote kettle campaign at volunteer fairs/events
• Assists with counting kettle donations as needed
• Ensures there are enough/extra volunteers for Christmas hampers and food drives
• Compiles and utilizes documents and resources available from DHQ/THQ
• In Coordination with COs ensures equipment and systems are ready for the campaign
• May assume responsibility for coordinating kettle counters and/or overseeing counting
• Maintains a positive image and relationship with The Army and Community
• Organizes annual kettle volunteers’ appreciation event and ensures kettle volunteers are invited to appreciation events and given certificates

Please refer the Job description for details