Volunteer Bereavement Caller at Tri-Cities Chaplaincy

Kennewick, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Listening Skills, Administrative Skills, Emotional Support, Documentation, Electronic Medical Records, Computer Proficiency, Smartphone Proficiency, Tablet Proficiency, Video Call Platforms, Learning Software, Compassion, Grief Support, Team Collaboration, Script Following, Record Keeping

Industry

Non-profit Organizations

Description

Description Location: 2108 Entiat Ave, Kennewick, WA 99336 or 1480 Fowler St Richland, WA 99352 (depending on schedule/need) Volunteer Commitment: Weekly, flexible morning or afternoon shifts This is an unpaid volunteer opportunity; no compensation or benefits are available for this role. Position Overview: The Tri-Cities Chaplaincy Bereavement Department is seeking compassionate volunteers to provide phone-based support to families following the loss of a loved one in hospice care. Volunteers will make regular calls to offer emotional support, provide information on available services, and extend invitations to memorialization events. Key Responsibilities: Make 25-30 support calls per week to bereaved family members. Follow a provided script to guide conversations. Document brief notes on each call in the Electronic Health Record (EHR) for record-keeping. Work closely with the Bereavement Department and Volunteer Services Supervisor to ensure continuity of care. Requirements Qualifications: Strong communication and listening skills. Comfort speaking with individuals experiencing grief. Basic administrative skills for documentation. Proficient with computers and able to navigate electronic records, email, and basic software applications. Experience with electronic medical records, preferred. Comfort using smartphones, tablets, and video call platforms. Ability to learn new software quickly. Training and Support Comprehensive training provided, including scripts for best practices. Ongoing support from the Bereavement Department. Compensation and Benefits: This is an unpaid volunteer opportunity; no compensation or benefits are available for this role. PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS Please contact human resources at volunteers@tccbestlife.org for questions regarding the physical and environmental conditions. Equal Opportunity Employer: Tri-Cities Chaplaincy is an equal opportunity employer that does not discriminate based on actual or perceived race, color, creed, religion, national origin, citizenship or immigration status, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service, and veteran status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Responsibilities

Volunteers will make regular phone calls to bereaved family members to offer emotional support and provide information on available services. They will document brief notes on each call and work closely with the Bereavement Department to ensure continuity of care.