Volunteer Coordinator at Francis House, Inc.

City of Syracuse, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Volunteer Recruitment, Training, Communication, Supervision, Organization, Project Management, Problem Solving, Teamwork, Technology, Compassion, Respect, Dignity, End-of-Life Care, Palliative Care, Grief Support, Database Management

Industry

Non-profit Organizations

Description

Description Volunteer Coordinator Job Description Francis House Mission and CORE Values “Francis House provides a home and extended family to persons with terminal illnesses so they can die with dignity surrounded by the unconditional love of God.” We will use our lived experience as a resource for others. Our CORE Values are Compassion, Acceptance, Respect, Dignity Position Summary (Additional duties may be assigned): This position is responsible for recruiting, training and supervising volunteers serving in our ministry; ensuring regular communications with volunteers and conducting volunteer appreciation events; and maintaining our volunteer scheduling software and database. Religious background or membership is not required, however the person in this position must maintain the core values and ethics of the ministry and ensure that all volunteers understand and perform these values. This position offers competitive compensation, an excellent health insurance plan, dental, and 401k with a company match. Essential Job Duties and Responsibilities: Volunteer Recruitment and Training · Work with the Volunteer Manager and Coordinator of the House on intern and volunteer recruitment, management, and retention activities. · Assist Volunteer Manager with the implementation of our annual plan to recruit a diverse pool of volunteers and hold volunteer recruitment sessions. · Conduct an ongoing assessment of volunteer needs and respond to requests for volunteers. · Present Francis House programs and opportunities available to prospective volunteers at various community events. · Assist in developing volunteer service descriptions, orientation, and training materials. · Receive and process volunteer applications and facilitate appropriate matches based on volunteer interest/experience areas. Volunteer Management and Appreciation · Supervise, evaluate, and support volunteers in their assigned duties and ensure volunteers are successfully and effectively engaged in their assigned roles. · Monitor volunteer schedule on VolunteerHub and look for shifts that need filling. Call or email volunteers for help filling shifts. · Ensure that volunteers are meeting mission values in their interactions. · Provide training on relevant topics related to volunteer area focus such as kitchen and reception procedures, any policy and procedure updates, and program-specific training on an ongoing basis. · Assist with designing and implementing volunteer recognition programs. · Assist with organizing volunteer appreciation events and annual appreciation of activities for Volunteer Appreciation Month. · Assist with writing and distributing a regular volunteer newsletter and ensure ongoing communication with volunteers through periodic emails as necessary. · Assist with organizing regular volunteer meetings and informational sessions. Record-keeping and Publicity Related · Maintain required databases for volunteers and interns. · Provide reports of volunteer data and impact to staff and board as requested. · Ensure events are documented and photographs taken for future agency communications and collect all photo release forms. · Assist with documenting stories of volunteer impact for promotions. Accountability and Support Functions · Comply with all health and safety requirements of federal, state and local laws. · Maintain organization and client confidentiality at all times. · Fill in for volunteer shifts if a volunteer is unavailable, including evenings, and assist with other duties/tasks as needed. · Attend in-house training and informational conferences, as requested. · Participate as a team member in all staff meetings and House events and activities. · Work with Volunteer Manager to complete department Monthly Goals Update. · Attend weekly Department meetings led by Coordinator of the House. · Regularly round throughout the day to support volunteers in each area. Inquire about their needs, any concerns and any potential issues that need to be addressed in and around the house. Education and Experience: · Associate’s degree in human services or related field; and/or · Three to five years of experience working with volunteers is preferred. · Experience and high comfort level with technology. · Working knowledge of Microsoft Windows, Word, and Excel is expected. Experience with Constant Contact, VolunteerHub, Canva, Check, PowerPoint, Meal Train, Monday and Microsoft Teams and social media platforms are a plus. · Valid New York State driver’s license and reliable transportation required. Knowledge, Skills, and Abilities: · Excellent communication skills, the ability to work well in a team, and sincere appreciation of volunteers, our residents and families is essential. · Ability to work collegially with other staff, interns, volunteers and outside community members. · Experience in end-of-life, palliative care, hospice and/or grief and bereavement a plus. · Ability to work well with a variety of personalities. · Demonstrated organizational and project management skills, including ability to set and manage multiple priorities, and to set and meet deadlines. · Problem solving skills based on analysis. · Build relationships and encourage volunteers to share their ideas and follow up on those conversations. Equipment Used: · Computer, printer, phone, copier, calculator. · Computer software: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Constant Contact, VolunteerHub, Canva, Checkr, Powerpoint, MealTrain, Monday and TEAMS and various social media platforms. Physical and Mental Requirements: · Ability to sit, stand, walk, talk, hear, reach, push, pull, lift, use fingers, grasp, feel, and perform repetitive motions of hands or wrists. · Exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. · Ability to frequently remain in a stationary position for long periods while using a computer and/or sitting while attending meetings/trainings. · Ability to travel regularly throughout the local area for orientations, training and recruitment using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions. Environmental Conditions: · Work is performed in a typical office work environment. Specific Accountabilities: · Believes in and supports the Francis House mission, vision, and values, and supports its philosophy of care. · Sensitive to the needs of those in palliative care. · Maintains an organized environment. · Maintains client confidentiality at all times. Disclaimer: · All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. · This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. · The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion. · This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Responsibilities

The Volunteer Coordinator is responsible for recruiting, training, and supervising volunteers, ensuring effective communication and appreciation events. They also maintain volunteer scheduling software and databases.