Volunteer & Engagement Coordinator at Dover Hospice

Ladue, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

25.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Volunteer Program Development, Program Coordination, Community Engagement, Patient Enrichment, Recruitment, Screening, Onboarding, Training, Record Keeping, Scheduling, Relationship Building, Communication, Event Organization, Regulatory Compliance, Interpersonal Skills, Time Management

Industry

Hospitals and Health Care

Description

Description About Dover Health: Dover Health is a part of The Dover Companies, a vertically integrated healthcare organization established in 2007, which also includes Cedarhurst Senior Living, Dover Development, Brahms Construction, Dover Capital, and Medicine Express. Focused on providing comprehensive healthcare services to seniors, Dover Health aims to bridge the gap between traditional medical care and the evolving needs of aging populations through services such as home health, hospice care, private duty services, and primary care. Aligned with the mission of The Dover Companies, Dover Health is committed to creating an environment where each person feels loved, valued, supported, and able to live life to the fullest. Dover Health is committed to enhancing the quality of life for seniors by delivering patient-centered care that allows them to remain in their own homes with dignity and comfort. Position Summary: The Volunteer & Engagement Coordinator, reporting directly to the Executive Director, is responsible for developing, coordinating, and overseeing Dover Health Hospice’s volunteer program while leading patient life enrichment and community engagement activities. This role ensures the hospice maintains a meaningful and compliant volunteer program in accordance with CMS Hospice Conditions of Participation while creating opportunities for companionship, comfort, and enrichment for hospice patients and their families. The coordinator works closely with the interdisciplinary team to connect volunteers with patients, organize engagement activities, build relationships with community partners, and develop programs that enhance quality of life for those receiving hospice services while strengthening Dover Health’s connection to the communities it serves. Essential Duties: The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Develop, coordinate, and oversee the hospice volunteer program in accordance with CMS Hospice Conditions of Participation. Recruit, screen, onboard, and train hospice volunteers. Maintain volunteer records including background checks, training documentation, competencies, and volunteer service hours. Assign volunteers to support patients, families, and hospice staff based on program and patient needs. Coordinate volunteer schedules and patient assignments. Foster strong volunteer engagement through communication, recognition programs, and appreciation events. Provide ongoing support, education, and supervision to volunteers. Track volunteer utilization to ensure regulatory compliance with hospice volunteer requirements. Develop and coordinate life enrichment activities that enhance the emotional and social well-being of hospice patients. Coordinate companionship visits, music visits, crafts, holiday celebrations, and other engagement opportunities. Work with the interdisciplinary team to identify patients who would benefit from volunteer companionship or enrichment activities. Organize small group or individual activities for patients within assisted living communities and private homes when appropriate. Coordinate special events, seasonal celebrations, and remembrance activities for patients and families. Facilitate community involvement that enhances patient engagement and quality of life. Build relationships with local schools, churches, civic organizations, and community groups to support volunteer recruitment and enrichment programming. Coordinate community partnerships that bring additional engagement opportunities to patients. Represent Dover Health Hospice at volunteer fairs and community events when appropriate. Maintain accurate documentation related to volunteer participation, training, and program activities. Assist in maintaining policies and procedures related to volunteer services. Support hospice leadership with regulatory survey readiness related to volunteer program requirements. Ensure volunteers follow agency policies, patient confidentiality requirements, and hospice care standards. Participate in hospice team meetings and interdisciplinary discussions when appropriate. Assist with special events such as memorial services or community education programs. Other duties as assigned. Qualifications, Education and/or Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. High School Diploma or equivalent required. Previous experience coordinating volunteers, activities, or community programs preferred. Experience working in healthcare, senior living, hospice, or community organizations is preferred but not required. Valid driver’s license and reliable transportation. Ability to travel locally to patient locations, community events, and partner organizations. Strong interpersonal and relationship-building skills. Ability to organize events, activities, and volunteer schedules. Strong communication and coordination skills. Compassion and sensitivity when working with patients and families facing serious illness. Ability to manage multiple projects and responsibilities simultaneously. Proficiency with basic computer systems and documentation tools. Commitment to Dover Health’s mission and values. Working Conditions: As part of Dover Health’s commitment to providing outstanding care and support, the company ensures that staff work under conditions that prioritize safety, collaboration, and professional growth. The conditions listed below define the experience of working for Dover Health. This position may involve a range of physical activities, including those outlined in the Essential Duties, but is not limited to them. This position may need to walk or stand for extended periods. While performing the duties of this job, the employee is occasionally required to stand/move, communicate, and identify written information. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl and lift and/or move up to twenty (20) pounds independently. This position requires the employee to be present at the corporate office daily. The role involves working at a desk for most of the workday. This position may need to move through areas of the corporate office or other worksites of the organization. Occasional travel (up to 10%) may be required for recruitment events, training events, or site visits, depending on the organization’s needs. This position involves juggling multiple projects simultaneously, which requires strong time management and organizational skills. There may be deadlines for hiring specific roles or initiatives. This role involves actively participating in all staff activities aimed at fostering teamwork, unity, and morale. The individual will contribute as a collaborative team player, working alongside colleagues to create a supportive and cohesive work environment. Individuals in this position are required to stay current on all training and ongoing education initiatives. They are expected to actively pursue self-improvement and embrace opportunities for continuous learning to enhance their skills and knowledge in providing exceptional service. We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.

Responsibilities

The Volunteer & Engagement Coordinator is responsible for developing, coordinating, and overseeing the hospice volunteer program in compliance with CMS Conditions of Participation while leading patient life enrichment and community engagement activities. This role involves connecting volunteers with patients, organizing enrichment opportunities, building community partnerships, and ensuring the program enhances the quality of life for hospice patients and their families.