Department: Lymphoedema Clinic
Location: Teesside Hospice, 1 Northgate Road, Linthorpe, Middlesbrough, TS5 5NW
Time Requirement: Flexible to suit you (within office hours of Monday to Friday 9am to 5pm)
DBS Check needed? Yes
Age Requirements: From 18 years old plus
Role Summary: To volunteer on our reception, greeting patients when they come in for their appointment and marking them as arrived. Answering the telephone and taking messages, conducting and sending appointment reminders, and various other administration duties as detailed below.

TRAINING REQUIREMENTS:

As an administrator Volunteer you will complete the following training:
· Teesside Hospice mandatory training
· Volunteer induction training
· Any other training identified as appropriate to the role

• Understanding of and ability to respect and maintain patient confidentiality
• Good telephone manner is essential as is the ability to deal with enquiries in a professional and calm manner
  · Answer telephone calls taking/relaying messages to the secretary
  · Support the Secretary and nursing team as directed
  · Photocopying of documents / leaflets
  · Filing of patients notes and documents
  · Monitor stationary levels and top up as needed
  · Making up new patient packs
  · Printing freepost envelopes