Volunteer Meet and Greet Support at change grow live CGL

London Borough of Barnet, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Greeting, Customer Service, Reception Support, Query Handling, Appointment Coordination, Signposting, Empathy, Motivation, Encouragement, Inspiration, Paperwork Support, Telephone Support, Food Parcel Issuance, Voucher Issuance, Client Area Upkeep, Information Maintenance

Industry

Hospitals and Health Care

Description

Overview Volunteers make an enormous contribution to our work at Change Grow Live. Last year, over 1400 volunteers donated over a quarter of million hours of their time to our organisation. Would you like to join our growing team of volunteers, and make a real difference? Responsibilities At Change Grow Live you will be working with people to help them change the direction of their life, grow as an individual, and live life to its full potential. We strive to ensure our services are warm and welcoming environments. Your role is to be the first point of contact within the service greeting all our visitors promptly in a friendly and courteous manner. You will be supporting reception dealing with initial queries, coordinating appointments, signposting to support available within the service and the community. Making the decision to enter treatment can be an intimidating experience so your role will be to make them feel at ease offering to make them a drink and supporting them to complete their registration form. You will be a positive role model to the service users motivating, encouraging, and inspiring them to reach their potential. You will be provided with all the skills, training and support you will need to undertake the role. Key Activities: As first point of contact, ensure service users and other visitors receive a friendly and efficient service ensuring all visits are dealt with promptly and courteously. Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy. Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant. Support the reception team and key workers in carrying the message of recovery. Support service users to complete registration paperwork. Support service users to make telephone calls i.e. housing/ benefits. Issue food parcels and vouchers to those in need. Promote and support service user involvement. Providing basic advice and information on the service offer. Closing Date 6/4/2026 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Yvette Parry | Yvette.Parry@cgl.org.uk | 07435792430 Please note that we require you to be 18 years of age or older to be considered for this volunteering role. This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.

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Responsibilities

The volunteer acts as the first point of contact, warmly greeting all visitors, supporting reception duties like handling initial queries, coordinating appointments, and signposting support services. Key activities also include supporting service users with registration paperwork and issuing essential items like food parcels or vouchers.