Volunteer Operations Manager

at  Teesside Hospice

General duties Develop a volunteer strategy in conjunction with the HR Manager. Line Manage the HR Assistant (Volunteer administration) and the unpaid Volunteer ambassador roles. Promote and develop new opportunities for volunteering in collaboration with managers, develop and implement plans to meet existing and future organisational needs. Support departments to design and review volunteer role profiles for all volunteer opportunities within the organisation.
Oversee the proactive and reactive recruitment to secure sufficient volunteers with the right skills and expertise to sustain charity operations. Develop innovative recruitment campaigns to attract new and diverse groups of volunteers. In conjunction with the HR Assistant (volunteer administration) ensure volunteers undergo an appropriate selection and onboarding process, acting as a liaison point between volunteers and individual managers. Deliver and review rolling training sessions to volunteer covering core activities.
Assess said training and learning needs using informal and formal methods, to implement opportunities to assess the effectiveness. Provide training to Volunteer Line Managers to ensure effective supervision of volunteers within their areas. Develop, establish and support effective ways of communicating and engaging volunteers, to maintain their interest and ensure they feel valued and involved. Facilitate peer-to-peer engagement opportunities for volunteers.
Development of volunteer stewardship surveys, an annual programme of events, appreciation, wellbeing etc. Development of strategies to boost volunteer motivation particularly in retail volunteering to foster a sense of belonging. Embed an effective volunteer recognition programme, identifying methods of acknowledging outstanding contribution of volunteers. Network with local, regional and national organisations to maintain awareness of best practice and initiatives around the area of volunteering.
Raise the awareness and profile of Teesside Hospice from a volunteering perspective with potential partners schools, local authorities, probationary service, corporates. Attend Volunteer/Job fairs and other suitable events to promote volunteering at the Hospice. Plan, organise and host pop up events at a variety of public locations to promote the Hospice including engaging with potential volunteers. Identification of potential funding streams in line with trends identified.
Development of a Volunteer advisory board Support with the creation and delivery of volunteer marketing and publicity opportunities. Assist SMT in achieving and monitoring KPIs and targets in relation to the volunteer programme and evidencing impact of volunteering. Systems, Policy & Practice Identify and attend training or other learning opportunities to develop and maintain expertise around the topic of volunteer management. Conduct assessments and evaluations on volunteer activity, providing regular informative timely reports including advising SMT on volunteer feedback and insights.
To provide strategic and policy support to the Senior Management Team relating to the volunteering programme. Ensure appropriate policies and procedures are in place and used effectively to allow identification of forecasting and trend analysis. Ensure relevant and legal checks are carried out in line with Hospice Policy and required legislation e.g. DBS, insurance etc.
Ensure diversity aims are reflected in both the volunteering pool and in the volunteer roles. Keep an up-to-date knowledge of changes in legislation and best practice. Maintain an awareness of national developments in volunteering and advise the Hospice as appropriate. To support the delivery of the HR service when required, support your fellow HR Assistant with general HR administrative tasks related to employees.
Any other duties within the scope and intent of the role

Please refer the Job description for details