ABOUT ORANGE SKY

Hey there! We’re Orange Sky – the world’s first free mobile laundry and shower service for people doing it tough. But what we really do is spark connection and conversation. Our volunteers and vans hit the road every day across Australia and New Zealand, helping folks feel seen, heard, and supported – one warm shower, one clean load of washing, and one good chat at a time.
Over the past nine years, we’ve met thousands of amazing people and heard some incredible stories. Now, we’re on the lookout for someone just as passionate to join our team and help keep the wheels turning, literally!

THE ROLE

Reporting to our awesome Operations team, you’ll be the go-to person making sure our volunteers have an amazing experience every step of the way. From recruitment and onboarding to keeping our systems sharp and our processes humming, you’ll be the friendly face (and voice!) behind the scenes that keeps everything on track. Bringing the right mix of empathy, energy and problem-solving smarts to keep everyone engaged – even when tough conversations pop up.
It’s a role for someone who loves connecting with people and thrives on juggling moving parts. If you’re adaptable, organised, and up for the challenge of helping our volunteers feel valued, supported, and ready to make an impact – this one’s for you!

WHAT YOU’LL BE DOING (IN A NUTSHELL)

• Support volunteers throughout their journey with Orange Sky, ensuring an exceptional experience from start to finish
• Provide administration support by maintaining accurate systems, data and refining processes
• Recruit, place and engage volunteers to ensure the right fit across teams
• Communicate with energy and empathy, keeping people engaged while also navigating tough conversations when needed
• Work confidently across multiple systems, with strong critical thinking and problem-solving skills
• Help volunteers feel valued and supported, with a focus on recognition and retentionThrive in a dynamic environment by being agile, adaptable and solutions-focused