This Volunteer role is required to assist in reception on Fridays 9am-1pm at Shooting Star Children’s Hospices, Shooting Star House, The Avenue, Hampton TW12 3RA. The volunteer needs to have a friendly, approachable manner providing a warm welcome to all our visitors whilst maintaining boundaries and confidentiality. This volunteer role is to cover a regular Friday 9am-1pm slot.

SKILLS

• Basic computer skills – previous use of MS Outlook, Word and Excel.
• A warm, friendly and approachable manner.
• Telephone experience.
• Dependable and punctual.
  Job Type: Volunteer
  Work Location: In perso

• To greet families and visitors personally and appropriately at the reception area.
• To ensure staff and volunteers sign in and out of the fire register.
• To ensure all families and visitors sign in and wait in reception until collected by a member of staff.
• To receive telephone calls via the computerised switchboard, maintain politeness and confidentiality at all times. Answering queries and forwarding calls as appropriate.
• To take telephone messages and pass on messages by email.
• To undertake various administrative tasks and assist with ad-hoc tasks.