Volunteer Resources Associate

at  Calgary Food Bank

The Calgary Food Bank is the first line of emergency food support for families and individuals facing crisis. As the city’s main charitable food hub and the most accessible food bank, we have the capacity to serve families, individuals, and organizations to fight hunger.
We are currently recruiting a community-minded, team-oriented individual to join our Operations team as a Volunteer Resources Associate. This is a regular, part-time position, and supports volunteerism at the Calgary Food Bank through the active administration of Volunteer Resources policies and procedures. The Volunteer Resources Associate will play a key role in supporting our volunteer program.
We are not your typical warehouse! We work with up to 200 volunteers per day. Volunteers answer our emergency food hamper request line, sort donations, build and distribute hampers, and deliver food just to name a few of the 25 volunteer roles. A key responsibility of this position will be supporting and providing leadership to our incredible volunteers.

DECISION MAKING AND LEADERSHIP CAPABILITIES:

• With reference to the direction and mandate of Volunteer Resources create a work schedule that makes the best use of time and resources.
• Make decisions related to recognition events and participation
• Decide how best to meet defined objectives and targets with reference to departmental and organizational resources.
• Screen and decide on suitable Community Service candidates.
• Support, liaise and lead volunteers as required. This is a key element of this position.
• Balance the needs of the volunteers with those of the organization
• Ability to work with little supervision

EDUCATION AND EXPERIENCE REQUIRED:

• Some post-secondary education in volunteer management, administration, customer relations or adult education is an asset.
• Minimum of 2 years related work experience; preference will be given to those with strong customer service experience.
• Experience with a volunteer management system would be an asset.
• Minimum 6 years driving insurance history

SKILLS AND CAPABILITIES:

• Possess a high level of interpersonal skills, ability to communicate and network with the full range of internal people and the public.
• Presentation skills to enhance the reputation and public image of the Food Bank.
• Experience and ability to create ‘networks’ to support the position and to work within a team.
• Strong computer skills with the ability to problem solve minor software issues.
• Detailed orientated with an understanding of the importance of accuracy
• Proven ability to work in a fast-paced environment; ability to multi-task is a must as it is crucial to the role

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Working conditions are normal for an office environment and will require occasional visits to the warehouse. This is a part time position, Monday to Thursday 1:00 pm to 7:00 pm. The qualified candidate must be open to working outside of normal business hours and weekends with notice. Some lifting (40 lbs or less) required. Candidate must be able to be on feet for extended periods of time, lift and carry items and do some walking.
Interested applicants can e-mail their cover letter and resume before February 6th, 2025. We thank all applicants for their interest; suitable applicants will be contacted for further discussion and/or interview.

PRIMARY RESPONSIBILITIES:

• To support volunteerism through active administration of Volunteer Resources procedures and processes.
• Responsible for the recruitment, orientation, retention and evaluation of volunteers reflecting a priority need to function across departmental boundaries.
• Liaise with supervisors and managers regularly in support of effective volunteer placement and management.
• Centralized scheduling functions for all aspects of volunteerism.
• To ensure all volunteers are aware of and compliant with the Calgary Food Bank’s Health and Safety program.
• Support volunteer position satisfaction and engagement.

TASKS PERFORMED:

• Respond to enquiries (phone, in person, or email) regarding volunteering
• Schedule all volunteer shifts (individuals and groups)
• Daily liaison with departments with regard to volunteer attendance
• Inform volunteers of closures, schedule changes, media presence, events etc.
• Welcome new volunteers and assist them with first time login, paperwork and Health and Safety information
• Engage with volunteers to promote a friendly and professional environment
• Orientate prospective volunteers via presentations and/or tours
• Plan and implement volunteer recognition functions.
• Maintain the volunteer management database.
• Data entry of volunteer information.
• Provide volunteer shuttle van coverage when necessary