Volunteer Services Assistant - Animal Welfare Organization at Humane Colorado

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

21.3

Posted On

22 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Planning Skills, Written Communication, Verbal Communication, Attention To Detail, Customer Service, Microsoft Office

Industry

Non-profit Organizations

Description

Description Are you compassionate about animals and have a desire to speak for those who cannot? For over 115 years, Humane Colorado has been working to end pet homelessness and animal suffering by providing a strong and steadfast voice for those who cannot speak for themselves. As the largest community-based animal welfare organization in the region, we care for more than 20,000 homeless pets and horses each year at our four facilities and are a national model in animal welfare. If you work well with people too, join our team and help us provide that voice. Purpose of Position: Provide project and administrative support to the Volunteer Services department. Responsibilities Provide general administrative support for the department Assist current and prospective volunteers as needed throughout the day while providing excellent customer service Track volunteer apparel inventory and place apparel orders as needed Prepare and track all volunteer key cards Support onboarding process for prospective volunteers Assist in interviewing prospective volunteers and assigning them to areas of interest Process and respond to prospective volunteer inquires via phone and email Assist with department monthly reporting Assist with data entry and database clean-up efforts Send volunteer separation letters and exit surveys Monitor volunteer Facebook group Assist with volunteer engagement efforts and events Resolve volunteer issues as they arise People Care People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and business partners. Communication and contact must be clear, understandable, cooperative, professional, and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns. Competencies Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources. Organizational Key Competencies Job Knowledge Productivity / Efficiency Quality / Excellence Adapting to Change Dependability and Integrity People Care Position Core Competencies Flexibility Teamwork Time Management Supervisory or Managerial Responsibility Volunteers Travel This position may require travel to different work sites? Compensation: Starting at $20.80-$21.30 hourly (starting pay commensurate with market, experience, and equity) Schedule: This is a 30-hour per week position, worked across five 6.5-hour shifts. Full-Time Benefits – Please visit our website for a comprehensive list of all offered benefits. Benefits (medical, dental, and vision) Flexible spending accounts Life and Short-Term Disability Insurance Paid Time Off (PTO) Paid Sick Time Sabbatical Holiday Pay 401(k) with matching Employee discounts Discounted Pet Insurance and more! Work Conditions and Physical Requirements Performs work primarily in an office setting. Potentially prolonged periods of sitting and repetitive motion. May work in an area with high noise level. Potentially subject to animal bites and scratches. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Occasional lifting with reasonable accommodation. We will begin reviewing applications as they are received and anticipate closing the application period on November 27, 2025 Requirements Position Qualifications Knowledge/Skills/Abilities Excellent organizational and planning skills?? Strong written and verbal communication skills? Ability to pay close attention to detail? Strong customer service skills? Computer competency in Microsoft Office programs Required Education: High school diploma or equivalent Work Experience: Two years of customer service experience Desired Administrative assistant experience? Previous experience working with volunteers? Experience with volunteer management software??

Responsibilities

Provide project and administrative support to the Volunteer Services department. Assist current and prospective volunteers while ensuring excellent customer service.