Volunteer Services Manager at Northern Illinois Hospice

Rockford, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

78000.0

Posted On

23 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Volunteer Management, Supervisory Experience, Leadership, Facilitation, Organizational Skills, Budget Management, Recruitment, Performance Management, Onboarding, Training Design, Community Partnership Development, Adult Learning Theory, Quality Improvement, Strategic Planning, Interdisciplinary Collaboration

Industry

Hospitals and Health Care

Description

Description Lead with Purpose. Inspire with Heart. Make a Lasting Impact. At Northern Illinois Hospice, we don’t just provide care, we create meaningful moments. We are searching for a dynamic Volunteer Services Manager who is ready to lead with compassion, energize volunteers, and shape the future of hospice care in our community. If you’re a mission-driven professional, this Volunteer Services Manager role is your opportunity to make a difference every single day in hospice. Why You’ll Love Working Here Since 1979, Northern Illinois Hospice has been a trusted leader in hospice care. As a Volunteer Services Manager, you’ll join a collaborative team that values compassion, innovation, and service excellence in hospice. This position plays a critical role in advancing the mission of hospice and enhancing the patient and family experience. A Day in the Life of a Volunteer Services Manager No two days are the same for a Volunteer Services Manager. As a Volunteer Services Manager, you will partner with clinical teams to align volunteer support with hospice patient needs, lead trainings, and build meaningful volunteer experiences in hospice. A successful Volunteer Services Manager inspires volunteers, strengthens community partnerships, and ensures every interaction reflects the heart of hospice. What You’ll Do As a Volunteer Services Manager, you will: Uses organizational priorities to inform Volunteer Services’ strategy. Conducts ongoing assessment of the department to sustain and improve current programs. Develops new programs and promotes job creation/volunteer opportunities. Serves as the department’s advocate, champion, and interdisciplinary group (IDG) liaison to ensure Volunteer Services’ role and contribution are optimally represented and utilized. Develops and maintains annual Volunteer Services budget. Oversees department’s quality and process improvement. Oversees all aspects of volunteer resource management, including recruitment, screening, supervision, performance management (including competency verification and evaluation), termination, retention, and recognition. Designs volunteer onboarding and training in accordance with regulatory requirements, Joint Commission standards, and best practice, utilizing up-to-date adult learning theory and employing various modes of delivery (e.g., in person, on-line, remote, etc.) Works with community organizations and businesses to develop partnerships and volunteer resources. Submits quantitative and qualitative reports on department's activities to leadership. Leads with a servant’s heart, inspiring volunteers to enthusiastically participate in the hospice mission and to do so at an exceptional level. Drives excellence (at both a department and patient/family experience level). Schedule & Work Details Monday through Friday 8:15 am-4:45 pm. Occasional afterhours and weekends when volunteer support is requested for patients (e.g., 11th Hour “Vigil” volunteers who support actively dying patients); afterhours and weekend support is coordinated between the Volunteer Services Manager and designee(s). Schedule may at times require coordination prior to the start of work day and/or after hours. Periodic travel required. What You Bring Bachelor’s degree (human services or related field preferred) 3+ years of supervisory experience Volunteer management experience preferred Strong leadership, facilitation, and organizational skills Passion for serving others through hospice A proactive, mission-driven approach as a Volunteer Services Manager Salary Description We support our employees’ wellbeing and regularly benchmark with other companies in our industry to offer an extensive Total Reward package for this position. The expected base salary range for this role is $57,800 - $78,000. However, final base pay will be carefully determined based on several factors, including education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Benefits Comprehensive medical, dental, vision Generous PTO 401(k) with match Company-paid life, AD&D, disability Ready to Step Into This Volunteer Services Manager Role? If you’re ready to grow your career as a Volunteer Services Manager and lead meaningful work in hospice, we want to hear from you. This Volunteer Services Manager opportunity offers purpose, leadership, and impact in hospice care. Apply today—it takes just minutes. Submit your resume and our team will connect with you quickly. Start your journey as a Volunteer Services Manager in hospice now. About Us: Founded in 1979, Northern Illinois Hospice was created by the community to serve the community. As the region’s first hospice provider, we remain dedicated to delivering extraordinary care that brings comfort, dignity, and peace of mind to patients and families. Our team is made up of your neighbors—caring professionals who live here too—always ready to honor your needs and wishes with compassion and heart. Northern Illinois Hospice is an equal-opportunity employer. We are committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Northern Illinois Hospice, we believe diversity makes us better. Northern Illinois Hospice is a drug free workplace.

Responsibilities

The Volunteer Services Manager oversees the recruitment, training, and supervision of volunteers to support hospice patient needs. They are responsible for departmental strategy, budget management, and building community partnerships to enhance the patient and family experience.