VP, Application Support Lead (Cards) at United Overseas Bank Limited Co

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Incident Management, Root Cause Analysis, Application Performance Monitoring, Team Leadership, Stakeholder Communication, Process Improvement, Automation, Mainframe Technologies, Batch Processing, Analytical Skills, Problem Solving, System Development Life Cycle, CICS, API Integration, Microsoft Office

Industry

Banking

Description

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description The Senior Application Support Lead is responsible and accountable for managing application support, provide solutions / alternatives for incidents, drive batch recovery, initiate & implement solutions to improve batch efficiency and recoverability for Cardlink application under Cards Technology department. Technical Leadership Provide Level 3 support for complex application issues and escalations. Conduct root cause analysis and implement long-term solutions. Monitor application performance using tools like Splunk, AppDynamics, or New Relic. Lead incident response and coordinate resolution efforts across teams. Review and manage application changes and deployments. Team & Stakeholder Management Lead and mentor a team of support engineers, ensuring high performance and growth. Collaborate with development, QA, infrastructure, and business teams to resolve issues. Communicate effectively with stakeholders during incidents and post-mortems. Ensure SLAs and KPIs are met consistently. Operational Excellence Drive process improvements and automation initiatives to enhance support efficiency. Maintain and update support documentation, runbooks, and knowledge bases. Ensure compliance with security and regulatory standards. Participate in capacity planning and disaster recovery exercises. Job Requirements Degree in Computer Science or related discipline. At least 10-15 years of experience with at least 5-8 years in Cards application domain on a mainframe platform. Hands-on experience using CardLink hosted on a mainframe platform as well as working knowledge of Cards peripheral systems like Rewards, Collections, Tokenization, 3D Secure, Merchant/Cards Portals. Significant domain knowledge in Cards Acquiring and Issuing. Experienced in working with mainframe online related technologies including CICS/Online, Message layer/API integration, CICS Expediter. Experience with Mainframe Batch Processing Environment JCL, JES2 Batch and VSAM. Good working knowledge skills with Microsoft Office Products, Microsoft Visio and Microsoft Project. Excellent analytical, communication, and leadership skills. Concise understanding of the system development life cycle. Good problem solving, out of box thinking, analytical, system thinking and solutioning skills. Fast learner, enjoy analytical work with attention to details and proactive in providing solutions. Additional Requirements Develop, Engage, Execute, Strategise, University-Bachelor - Computer Science Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site

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Responsibilities

The Senior Application Support Lead is responsible for managing application support and providing solutions for incidents. This role includes driving batch recovery and implementing solutions to improve batch efficiency for the Cardlink application.