VP, Application Support Specialist at PATRIOT BANK, N.A.

Stamford, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Core Banking Systems, FISERV, Leadership, Banking Operations, Regulatory Compliance, Risk Management, Vendor Management, Problem-Solving, Communication, Technical Solutions, Continuous Improvement, Disaster Recovery, Incident Management, Automation, Client Service

Industry

Banking

Description

Description We are seeking an experienced and strategic VP, Application Support Specialist to lead the oversight, management, and optimization of the bank’s core banking system (FISERV) and other critical operational applications. This leadership role is pivotal in ensuring the stability, efficiency, and security of our banking platforms, with a strong emphasis on delivering exceptional service to our high-net-worth client base. The ideal candidate brings deep technical expertise, operational understanding of community banking, and a commitment to customer-focused innovation. Lead the support, maintenance, and enhancement of the FISERV core banking platform, ensuring high availability, performance, and compliance. Serve as the primary liaison between internal business units and technology teams for application-related needs. Coordinate and oversee application updates, patch management, release cycles, and vendor relationships. Develop and enforce application support standards, incident management procedures, and documentation best practices. Partner with operations, compliance, and risk teams to ensure systems meet regulatory and audit requirements. Identify opportunities for automation and system improvement to enhance efficiency and client service. Provide leadership in business continuity planning, disaster recovery, and system change management. Oversee vendor performance (primarily FISERV) and service level agreements (SLAs). Champion a culture of continuous improvement, accountability, and cross-functional collaboration. Requirements Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field; Master’s degree a plus. Minimum of 10 years of progressive experience in application support or technology operations within the banking or financial services industry. Direct experience with FISERV core banking systems is required (e.g., DNA, Premier, Precision, Signature). Proven leadership experience managing technical teams and cross-departmental initiatives. Strong understanding of banking operations, regulatory requirements, and risk management. Experience supporting a community banking environment and/or high-net-worth clientele preferred. Excellent problem-solving, communication, and vendor management skills. Ability to translate business needs into technical solutions. Benefits 401K Health Insurance Dental Insurance Vision Insurance Health Savings Account Flexible Spending Account Employee Assistance Program Paid Time Off

Responsibilities

Lead the oversight, management, and optimization of the bank’s core banking system and other critical operational applications. Ensure the stability, efficiency, and security of banking platforms while delivering exceptional service to high-net-worth clients.