VP, Brand & Customer Marketing at Pindrop

, , United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

270000.0

Posted On

03 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Brand Marketing, Customer Engagement, Storytelling, Data Analysis, Creative Development, Customer Advocacy, Marketing Automation, CRM, Data Visualization, Event Planning, AI Optimization, Collaboration, Communication, Leadership, Innovation, Diversity and Inclusion

Industry

Computer and Network Security

Description

Who We Are Pindrop is redefining trust in the digital age. Our patented voice, and video authentication, fraud detection, and deepfake detection technologies protect some of the world’s largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized. Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with $100M ARR we’re entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG. What you’ll do As the Brand and Customer Marketing Leader, you’ll elevate Pindrop’s market presence and customer engagement, integrating storytelling, advocacy, and data-driven programs that deepen loyalty and fuel growth. You will: Define and lead Pindrop’s global brand and customer marketing vision to strengthen awareness, trust, and advocacy across target markets. Oversee brand architecture, positioning and creative direction across all owned, earned, and paid channels to ensure consistency and differentiation. Lead customer advocacy programs, including customer advisory boards, reference initiatives, case studies, and success storytelling. Develop and scale customer engagement programs that highlight innovation and measurable impact, partnering with Customer Success, Sales, and Product, research & Engineering. Drive content strategy and agendas for customer conferences, executive summits, and experiential activations that reinforce the brand and generate measurable engagement. Collaborate with Growth and Product Marketing to integrate brand and customer insights into campaigns and GTM initiatives. Manage agency and vendor relationships to deliver compelling creative, digital, and experiential brand assets. Establish measurement frameworks and AI-powered dashboards to assess brand perception, engagement, and customer health metrics. Oversee the customer marketing budget, prioritize investment areas, and communicate ROI transparently to leadership. Champion diversity, inclusion, and ethical storytelling in all brand and customer initiatives, ensuring authenticity, representation, and alignment with Pindrop’s values. Who you are You are an inspiring marketing leader who brings strategic vision, creative energy, and customer empathy to everything you do. You know how to build meaningful brand experiences that resonate with enterprise audiences. You combine storytelling and data to build lasting customer relationships. You excel at connecting insights to action—translating the voice of the customer into measurable programs. You’re a confident communicator and cross-functional collaborator, comfortable leading through influence. You’re passionate about innovation and believe AI can enhance—not replace—the human connection in marketing. Your skill-set Must-haves: 15+ years’ experience in brand, customer, or field marketing in enterprise SaaS or technology organizations. Demonstrated success managing brand strategy, creative development, and customer engagement programs at scale. Experience collaborating with executives and customer advocates to develop thought leadership and case studies. Deep understanding of brand metrics, NPS, and customer advocacy performance measurement. Expertise with marketing automation, CRM, and data visualization tools (e.g., Salesforce, Marketo, Tableau, Sprout Social). Nice-to-haves: Experience leading customer community or advocacy platforms (e.g., Influitive, ReferenceEdge). Proven ability to apply AI and analytics to optimize engagement and sentiment tracking. Bachelor’s degree in Marketing, Communications, or Business; MBA or advanced certification in brand strategy preferred. What’s in it for you As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO. Within 30 days, you’ll Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers. Meet with your cross-functional stakeholders across marketing, sales, product, and analytics teams. Dive into our current events strategy, programs, technology stack, and analytics tools. Within 60 days, you’ll Audit and analyze past event performance and customer engagement data; begin planning for upcoming events using AI-powered platforms. Develop and propose recommendations for event and customer marketing strategy, emphasizing opportunities to leverage AI and data insights. Build foundational relationships with your team and broader company leaders. Within 90 days, you’ll Launch a new high-impact event or customer marketing initiative that applies AI-driven personalization, predictive analytics, or innovative data tools. Deliver the first round of performance reporting dashboards and optimization recommendations. Drive alignment on future customer marketing programs, lead cross-functional event teams, and share best practices in AI-augmented marketing. Teach us something new What we offer As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer: Competitive compensation, including equity for all employees Unlimited Paid Time Off (PTO) Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! Best-in-class Health Savings Account (HSA) employer contribution Affordable vision and dental plans for you and your family Employer-provided life and disability coverage with additional supplemental options Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family! Identity protection through Norton LifeLock Recurring monthly Phone and Internet allowance One-time home office allowance Remote first environment – meaning you have flexibility in your day! Company holidays Annual professional development and learning benefit Pick your own Apple MacBook Pro Retirement plan with competitive 401(k) match Wellness Program, including Employee Assistance Program, 24/7 Telemedicine Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. This position is eligible for additional compensation in the form of an annual discretionary bonus. US Base Pay Range $220,000—$270,000 USD What we live by At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work: Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible. Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time. Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world. Not sure if this is you? We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. Pindrop is an Equal Opportunity Employer Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

Responsibilities

The Brand and Customer Marketing Leader will elevate Pindrop’s market presence and customer engagement through storytelling and data-driven programs. This role involves defining the global brand vision, overseeing brand architecture, and managing customer advocacy initiatives.