VP, Client Service Manager, Private Banking at DBS Bank

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Wealth Management, Private Banking, Customer Relationships, Investment Regulated Activities, People Management, Stakeholder Management, Communication Skills, Interpersonal Skills, English, Chinese, Putonghua, Process Improvement, Team Collaboration, Risk Awareness, Leadership, Mentoring

Industry

Banking

Description

Business Function DBS’ Private Banking offers a one-stop, full-service touch-point for total banking requirements and provides the highest level of personalised banking. We have a team of dedicated, experienced investment advisors who identify opportunities in the various asset classes and employ the best strategies and product vehicles to cater to each client’s needs. Coupled with partnerships within the DBS network and with global institutions, we strive to build long-term relationships with our Private Banking clients in Asia by providing them with high quality, timely and extensive wealth management, investment and financial solutions. Responsibilities · Support Relationship Managers in providing differentiated service to high net-worth customers and contribute to customer retention and growth · Collaborate with business support and service providers to ensure timely transaction processing and delivery of customer-focused service to exceed customer expectations · Establish customer relationships, know the customers to gain their confidence and trust, and deliver customer-focused solutions Assist Relationship Managers in the daily maintenance of customer relationships Serve as customers’ key contact point in initiating customer instructions, monitoring fund payment, and preparing loans disbursement instructions Regular sharing of feedback and suggestion for process improvement Mentor and support new on boarded and junior ARM on daily tasks performance Render support to teammates for problem resolutions and escalate to Senior CSM team for any issues encountered Assist Senior CSM on people management on resources planning and administrative tasks · Assist Senior CSM to champion key initiatives Demonstrates active leadership in meetings/focus group/project/events and guide ARMs to build Great Teams and Great Culture on collaboration, PRIDE and new way of work Work collaboratively within the team, cross region and inter departments to achieve faster and better results Role model strong governance mindset and risk awareness to create positive risk culture in the team Requirements · Degree holder in Business, Finance or related disciplines ·Minimum 8 years of experience in in Wealth Management/ Private Banking industry. Solid experience in building customer relationships is an advantage Qualified to carry out Investment regulated activities (Types 1 and 4) under Securities and Futures Ordinance (SFO) is preferable Strong people management and stakeholder management skills Customer-focused, with excellent communication and interpersonal skills Good command of written and spoken English and Chinese, fluency in Putonghua is a must The hiring process for this role is subject to the Mandatory Reference Checking Scheme. Please see further details here. this role is subject to the Mandatory Reference Checking Scheme. Please see further details here. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified

Responsibilities

Support Relationship Managers in providing differentiated service to high net-worth customers and contribute to customer retention and growth. Collaborate with business support and service providers to ensure timely transaction processing and delivery of customer-focused service to exceed customer expectations.