VP, Client Service Support Team Leader, Group Wholesale Banking at United Overseas Bank Limited Co

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Stakeholder Management, Escalation Management, Client Servicing, Corporate Banking, Cash Management, Process Improvement, Risk Awareness, Compliance, Time Management, Interpersonal Communication, Operational Controls

Industry

Banking

Description

Company: 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description The Wholesale Bank function operates a dynamic business model that provides financial services and solutions to help our clients achieve their strategic business objectives. Our mission is to become the premier-provider of banking services and solutions for Asia-based commercial banking companies (small medium enterprises), large corporations, financial institutions as well as multinational corporations. Our coverage teams work in full alignment with specialised teams across Transaction Banking, Investment Banking, Global Markets and Group Retail to deliver seamless solutions to our clients. Key Responsibilities Team Leadership & Oversight Lead and coach a team of Client Service Advisors to achieve service excellence and meet SLAs. Monitor progress, reduce ageing cases, clear roadblocks, and identify potential escalations for early intervention. Dynamically prioritize tasks based on urgency, client impact, and capacity to ensure timely execution. Client Service & Escalation Management Act as the primary escalation point for exceptional handling, complaints, and service recovery. Resolve complex client requests promptly and within compliance and risk parameters, suitably exercising delegated authority as necessary. Collaborate with Business Units, Product Teams, Operations and other stakeholders to ensure seamless execution and alignment on priorities. Proactively escalate cases and thematic issues to management for early intervention and stakeholder engagement. Process & Workflow Improvement Participate in projects and initiatives to streamline processes, improve workflows, and implement new systems or procedures. Identify opportunities for automation and efficiency gains in documentation and reporting processes. Administrative & Reporting Duties Oversee preparation and submission of reports, dashboards, and performance metrics for management review. Foster strong risk awareness within the team and ensure adherence to regulatory and internal compliance standards Job Requirements Experience & Knowledge Minimum 5 years of experience in client servicing within corporate banking or financial services, with exposure to accounts, services and cash management products. Proven track record in team leadership, stakeholder management, and handling escalations. Skills & Competencies Strong organizational and time-management skills to manage multiple priorities in a fast-paced environment. Excellent communication and interpersonal skills to engage professionally with clients and internal stakeholders. High risk awareness and adherence to compliance procedures and operational controls. Ability to drive process improvements and contribute to strategic initiatives. Attributes Self-motivated, resilient, and able to lead by example. Positive mindset with a focus on continuous improvement and client satisfaction. Additional Requirements Chinese (Mandarin), University-Bachelor Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site

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Responsibilities

Lead and coach a team of Client Service Advisors to ensure service excellence and meet SLAs within Group Wholesale Banking. Act as the primary escalation point for complex client requests and drive process improvements to enhance operational efficiency.