VP, Client Solutions Manager, Wealth Management Operations, CBWMO, Group CO at DBS Bank

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Wealth management, Private banking, Client relationship management, Operations management, KYC, Account setup, Financial products, Investment vehicles, Regulatory frameworks, CRM, Process improvement, Client service, Communication, Problem-solving, Attention to detail, Team leadership

Industry

Banking

Description

Business Functions The Client Service Manager in Wealth Management Operations is instrumental in supporting the front office to deliver exceptional, personalized service to high-net-worth and bespoke clients. This role serves as a crucial link between clients, relationship managers, and operational teams to ensure seamless client experiences and effective management of complex client needs. Responsibilities Client Relationship Support: Serve as the primary point of contact for client service inquiries, ensuring prompt and accurate responses. Assist relationship managers in onboarding new clients, including KYC, account setup, and documentation. Proactively manage ongoing client requests and resolve service issues with a client centric approach. Bespoke Service Delivery: Coordinate and execute customized solutions for clients with unique requirements, such as tailored reporting, investment mandates, or cross-border transactions. Collaborate with internal departments (investment, compliance, operations) to deliver bespoke client services efficiently. Operational Excellence: Oversee the end-to-end client service process, ensuring adherence to regulatory standards and internal policies. Monitor and track service delivery metrics, identifying areas for process improvement. Ensure all client documentation and records are accurate and up-to-date. Front Office Support: Assist front office teams with client meeting preparation, follow-ups, and execution of agreed actions. Provide training and guidance to junior team members on client service best practices. Requirement Bachelor’s degree in finance, business, or a related field. 10+ years of experience in client service or operations within wealth management or private banking. Practical experience and knowledge of Private Banking products and services, demonstrating a deep understanding of client needs within this specialized area. Strong understanding of financial products, investment vehicles, and regulatory frameworks. Excellent communication and interpersonal skills, with a client-focused mindset. Ability to manage multiple priorities and deliver under pressure. High attention to detail and problem-solving abilities. Proficiency in CRM and wealth management platforms. Location: DBS Asia Hub Job: Operations Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Responsibilities

The Client Solutions Manager supports the front office by managing complex client needs and ensuring seamless service delivery for high-net-worth individuals. This role involves overseeing end-to-end operational processes, coordinating bespoke solutions, and maintaining strict adherence to regulatory standards.