VP Client Success at CommIT

Petah Tikva, Center District, Israel -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Success, Strategic Leadership, Client Ownership, Revenue Growth, Commercial Leadership, Cross-Functional Leadership, Business Acumen, Executive Communication, Negotiation Skills, Technology Enablement, Consulting, Expert Services, Relationship Management, Stakeholder Engagement, Upselling, Cross-Selling

Industry

Software Development

Description

The VP Client Success will own the success, growth, and long-term value of company’s existing customer base. This executive role is built around a clear ambition: to position the company as each client’s indispensable, default partner across execution, consulting, expert services, R&D and technology enablement — the first choice whenever work is outsourced or expertise is needed beyond in-house capabilities. The VP will lead deep, long-term client partnerships, expand engagement across a broad portfolio of services and solutions (including services, consulting, and reselling), and personally own relationships with the company’s most important clients. This role combines strategic leadership with hands-on client ownership across startups and mid-to-large organizations. Key Responsibilities: Indispensable Client Partnerships Build long-term, embedded partnerships that position the company as a default and indispensable partner across execution, consulting, expert services, and technology enablement. Develop a deep understanding of clients’ business, technology, and operating models. Act as a senior advisor to client executives on decisions related to build vs. buy, in-house vs. outsourced, and platform adoption. Client Ownership & Executive Engagement Own overall client success and expansion across existing customer base. Personally manage and deepen relationships with the company’s top-tier (Tier-1) clients. Establish trusted executive-level relationships with C-level and senior stakeholders. Revenue Expansion & Portfolio Growth Drive revenue growth through upsell, cross-sell, and expansion across a multi-service, multi-solution portfolio, including professional services, consulting, expert services, and reselling. Expand the scope and strategic relevance of client engagements over time. Own retention, expansion, and long-term revenue growth metrics. Complex Commercial Leadership Lead complex, multi-stakeholder commercial engagements and long-term commercial frameworks. Own pricing models, commercial structures, and contract negotiations. Partner closely with Sales and Partnerships to align new business, reselling motions, and client expansion. Cross-Functional Leadership Work closely with Delivery, Consulting, Expert Services, Sales, Partnerships, Product, Marketing, and Finance. Represent the client internally and ensure alignment around client priorities and outcomes. Ensure a consistent, high-quality, end-to-end client experience across all engagement types. What Sets This Role Apart Ownership of how the company is positioned with clients — as an indispensable, multi-dimensional partner, not a single-mode service provider. Responsibility for client growth across execution, consulting, expert services, and technology platforms. A senior leadership role with direct impact on long-term revenue, client value, and strategic positioning. Requirements 10+ years of experience in senior B2B roles involving complex sales, client ownership, and multi-service delivery in the high-tech sector. Proven experience expanding revenue within existing clients across services, consulting, and/or technology solutions. Experience working with startups as well as mid-to-large enterprises. Strong business acumen, strategic thinking, and a hands-on leadership approach. Excellent executive communication, influencing, and negotiation skills. Fluent English required.

Responsibilities

The VP Client Success will build long-term partnerships with clients, ensuring the company is seen as an indispensable partner. This role involves managing client relationships, driving revenue growth, and leading complex commercial engagements.