Overview:
Novant Health Revenue Cycle Services is announcing a New Vice President of the Consolidated Business Office. This position will oversee hospital and ambulatory billing and collections, specialty billing, denials, appeals, defense audits, partner for payer strategy with our Managed Care team, and lead our Institute and Regional Liaison teams. This leader will shape a high performing, customer focused, business office that supports our mission and our financial health.
The Vice President of the Consolidated Business Office (CBO) – Back Office Operations is responsible for the strategic and operational leadership of all back-end revenue cycle functions across the health system. This includes billing, claims management, cash posting, insurance follow-up, denials resolution, customer service, and collections. The Vice President also leads payer strategy as it relates to postservice reimbursement, denial trends, and contract performance. This role leads the liaisons team for clinical institutes, regional leadership, and enterprise support functions to ensure a collaborative, financially optimized, and patient-centered experience. Come join a remarkable team where quality care meets quality service, in every dimension, every time.

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At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.
Qualifications:

EDUCATION:

• 4 Year / Bachelors Degree, required. Degree in Business Administration with a Healthcare of Finance concentration, or equivalent, Health Care Administration, or a related field.
• Graduate Degree, preferred. MS, MBA; a combination of experience and/or education will be taken into consideration.

EXPERIENCE:

• Minimum of 10 years’ experience in Revenue Cycle Management within a large health system, required.
• 10 years in related field, preferably in Revenue Cycle management, required.
  Licensure/Certification: CHFP or FHFMA through Healthcare Financial Management Assoc, preferred.

ADDITIONAL SKILLS (REQUIRED):

• Strong leadership, change management and strategic planning skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with executive leadership and medical staff.
• Knowledge of government regulations and accrediting body standards.
• Proven track record of improving financial performance and operational efficiency.
• Strong analytical and problem-solving skills with ability to use data to inform decisions.

STAKEHOLDER & LIAISON RESPONSIBILITIES

Serve as the leader of the liaison team between the CBO and key hospital system stakeholders including clinical institutes, regional leadership, and operational executives.
Collaborate with Finance, Compliance, Revenue Integrity, and IT to align business office processes with broader system initiatives and needs.
Facilitate communication and service alignment between the CBO and front-end patient access operations.