VP, Customer Success & Service Delivery at COMTECH TELECOMMUNICATIONS

Chandler, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Strategy, Service Delivery, Satellite Communications, Managed Services, Customer Lifecycle Management, Churn Reduction, Recurring Revenue Growth, Cross-functional Leadership, CRM, Salesforce, Field Deployment, Technical Support, Operational Excellence, Strategic Planning, Stakeholder Management, Performance Metrics

Industry

technology;Information and Internet

Description

Title: Vice President, Customer Success & Service Delivery Department: 775300 Revision Date: 4/30/2026 FLSA Status: Exempt Location: Remote Level: M6 Company Overview Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com [http://www.comtech.com]. Position Summary Comtech is seeking an accomplished Vice President of Customer Success and Service Delivery to lead the full customer experience across the Satellite and Space Products portfolio. This executive will define and execute the company’s customer lifecycle and service delivery strategy, ensuring exceptional customer experiences while driving customer retention, expansion, and long term recurring revenue growth. The VP will oversee onboarding, field deployment, lifecycle management, renewals, technical and operational support, and all service delivery processes. Success in this role requires strong leadership across customer facing operations, deep experience in satellite communications and managed services, and the ability to partner effectively across Sales, Product, Engineering, and Operations. This role supports customers across defense, government, and commercial sectors and requires the ability to understand diverse mission requirements and deliver high value, industry leading service outcomes. Responsibilities * Develop and lead Comtech’s end to end Customer Success and Service Delivery strategy, including onboarding, adoption, expansion, renewal, and advocacy. * Ensure seamless transitions across Sales, Implementation, Service Delivery, and long term support functions. * Build scalable processes that support growth while delivering a high touch customer experience. * Ensure service delivery and success programs are tailored to mission needs across multiple industries. * Partner with Sales leadership to drive expansion opportunities and reduce churn across the installed base. * Lead Service Delivery, Field Deployment, and Technical Support teams to meet or exceed customer and contractual performance requirements. * Strengthen cross functional coordination to eliminate friction and accelerate time to value. * Deploy tools, analytics, and automation to improve visibility into customer health, usage, and lifecycle performance. * Build, mentor, and scale a high performing Customer Success and Service Delivery organization. * Establish performance metrics, operational standards, training programs, and development pathways. * Foster a culture of accountability, customer advocacy, and operational excellence. Requirements * Proven experience managing recurring revenue portfolios, driving retention, and expanding service revenue. * Demonstrated ability to support diverse customer environments across defense, government, and commercial sectors. * Strong history of crossfunctional collaboration with Sales, Product, Engineering, and Operations. * Experience with CRM and customer lifecycle platforms (e.g., Salesforce). * Active security clearance or the ability to obtain one. Education * Bachelor’s degree in Engineering, Telecommunications, Business, or a related field. Experience * 15+ years of experience in the satellite communications industry. * 10+ years of leadership experience in Customer Success, Service Delivery, Solution Engineering, or Technical Support. About: This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements. The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location. Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.

Responsibilities

Lead the end-to-end customer experience and service delivery strategy for the Satellite and Space Products portfolio. Oversee onboarding, lifecycle management, and technical support to drive customer retention and recurring revenue growth.