JOB DESCRIPTION:

We are seeking a highly skilled and user-focused Experience Design Lead to join our Compliance technology team.
This role will be responsible for leading UX strategy and design efforts for a suite of internal Compliance applications, ensuring a user-first approach as the platform evolves and scales.
The ideal candidate will bring strong UX leadership skills, experience in user research and journey mapping, and the ability to partner closely with Product Managers, Technology teams, and Developers to deliver intuitive, configurable, and scalable solutions.
The role will also contribute to strategic communications, helping articulate UX-driven visions, business cases, and platform strategies to business and technology stakeholders.
Role Description

USER EXPERIENCE LEADERSHIP

• Lead UX strategy and design for Compliance technology initiatives, ensuring applications are intuitive, user-centric, and aligned to real-world workflows.
• Develop wireframes, journey maps, personas, prototypes, and high-fidelity designs that support user needs and business goals.
• Drive Day-in-the-Life research programs and user mapping exercises to ensure a deep understanding of user workflows, pain points, and opportunities.
• Define and promote UX standards, scalable design patterns, and component-driven design approaches across Compliance applications.
• Partner with Technology leads to support the integration of designs with shared front-end frameworks and component libraries.

UX SKILLS

• Expert-level skills in user experience design, including user research, journey mapping, Day-in-the-Life studies, and usability testing.
• Strong portfolio demonstrating experience designing complex, enterprise-grade applications.
• Proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, or similar).
• Deep understanding of design systems, component-driven frameworks, and scalable UX practices.
• Knowledge of accessibility standards (WCAG) and inclusive design methodologies.

PROFESSIONAL SKILLS

• Strong storytelling and communication skills, with experience creating executive-level PowerPoints and strategic vision materials.
• Ability to translate user research into actionable recommendations and business cases.
• Excellent collaboration skills with experience partnering across Technology, Product, and UX organizations.
• Comfortable operating in agile environments and participating throughout iterative delivery cycles.
• Strategic thinker with the ability to balance user needs with business and technical constraints.

EXPERIENCE

• 7+ years of professional UX design experience, with at least 3 years leading design initiatives or working in a lead capacity.
• Experience designing for financial services, regulatory, or compliance applications preferred but not required.

WHO WE ARE

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

The role will operate in a junior project management capacity which will mean working closely with the RegTech and EU INFRA senior leadership team and will have responsibility for a number of tasks including;

• Collation and submission of project estimates for upcoming initiatives
• Identification of project risks
• Management of project resourcing forecasts and actuals
• Maintenance of the Global Reg Tech & EU INFRA book of work
• Project deliverable tracking
• Weekly project status reporting to European CIO
• Weekly reporting to TDS CIO and OCIO management
• Co-ordination of technology wide deliverables for multi-stream projects
• Collation of estimates across technology
• Technology issue and risk oversight and management
• Deliverables timeline co-ordination
• Resolution of time management issues
• Capturing metrics on releases and emergency changes
• Assisting with JIRA prioritization, planning and management for BAU team activities
• Vendor onboarding for RegTech, FinTech and EU INFRA new initiatives
• Preparation and distribution of the bi-monthy European Technology and RegTech newslette

Numerous learning opportunities will also be present in the role. These will include:

• Assisting with planning activities for new initiatives
• review of requirements
• solution planning and design
• sprint planning
• project phasing
• Project planning and management for strategic re-platforming initiative including ownership of plan and RAID managemen