Saviynt’s AI-powered identity platform manages and governs human and non-human access to all of an organization’s applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

WITH EXCEPTIONAL EXPERIENCE)

The Vice President of Global Scaled Customer Success will lead Saviynt’s scaled Customer Success function for commercial accounts under $150,000 ARR, driving retention, growth, and advocacy across SMBs globally. This role is responsible for designing and optimizing scalable, digital-first programs that combine automation, personalization, and data-driven insights to deliver value-rich customer experiences. The VP will also build and mentor a high-performing team of CSMs and champion the use of Gainsight to execute tech-touch journeys at scale.

PREFERRED EXPERIENCE

• Familiarity with complementary tools such as Pendo, Intercom, Zapier, or Salesforce.
• Background in customer marketing, enablement, or digital experience design.

IF REQUIRED FOR THIS ROLE, YOU WILL:

• Complete security & privacy literacy and awareness training during onboarding and annually thereafter
• Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
  > Data Classification, Retention & Handling Policy
  > Incident Response Policy/Procedures
  > Business Continuity/Disaster Recovery Policy/Procedures
  > Mobile Device Policy
  > Account Management Policy
  > Access Control Policy
  > Personnel Security Policy
  > Privacy Policy
  Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you’re resilient and enjoy working in a dynamic environment you belong with us!