VP. Managed Services Operations at UKG

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Leadership, Service Delivery Excellence, Team Management, Process Optimization, Compliance, Customer Advocacy, Cross-functional Collaboration, Global Operations Oversight, Vendor Management, Reporting, Analytics, Payroll Processing, Benefits Administration, Tax Compliance, Time/WFM Support, Data-driven Decision-making, Cultural Awareness

Industry

Software Development

Description

Strategic Leadership: Develop and execute a comprehensive managed services strategy aligned with business goals, focusing on payroll, garnishments, benefits, tax filing, and time/WFM. Service Delivery Excellence: Ensure consistent, high-quality delivery of managed services, meeting or exceeding SLAs and KPIs across all domains. Team Management & Development: Build, mentor, and lead a high-performing operations team with specialized roles in payroll processing, garnishment handling, benefits administration, tax compliance, and time/WFM support. Process Optimization: Drive continuous improvement through automation, workflow enhancements, and technology adoption to improve efficiency and accuracy. Compliance & Governance: Ensure all services adhere to global and regional compliance standards, including labor laws, data privacy regulations, and tax filing requirements. Customer Advocacy: Act as a champion for customer needs, translating feedback into actionable service enhancements and process improvements. Cross-functional Collaboration: Partner with Product, Engineering, Sales, and Customer Success teams to ensure integrated service delivery and support for product adoption and retention. Global Operations Oversight: Manage operations across India and APAC time zones, ensuring 24/7 coverage and continuity for a global customer base. Vendor Management: Oversee relationships with third-party service providers supporting payroll, benefits, and tax filing, ensuring performance and compliance. Reporting & Analytics: Establish robust reporting frameworks to monitor service performance, identify trends, and inform strategic decisions. Bachelor's degree in Business Administration, Human Resources, Information Technology, or a related field; Master's degree preferred. 15+ years of experience, with at least 5+ years in senior leadership roles within managed services operations, preferably in a SaaS environment. Proven experience in scaling and leading teams delivering payroll, garnishments, benefits, tax filing, and time/WFM services. Strong understanding of compliance requirements across North America, EMEA, and APAC, especially in payroll and tax operations. Experience managing both internal teams and third-party vendors, including contract and performance oversight. Familiarity with UKG HCM and WFM products is a strong plus. Analytical mindset with a data-driven approach to decision-making. High cultural awareness and competence, with experience working across global regions. Based in Pune, with flexibility to work across time zones and travel internationally.

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Responsibilities

Develop and execute a comprehensive managed services strategy aligned with business goals, ensuring high-quality delivery of services. Manage operations across global regions, focusing on compliance, customer needs, and continuous improvement.