VP, Market Research Sr Manager - C13 at Citi

Schaumburg, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Consumer Insights, Research Methodologies, Qualitative Research, Quantitative Research, Project Management, Communication Skills, Relationship Management, Creative Thinking, Data Analysis, Customer Advocacy, Business Strategy, Presentation Skills, Team Collaboration, Problem Solving, Stakeholder Engagement, Customer Experience

Industry

Financial Services

Description

Conceptualize, lead and manage key consumer insights projects across multiple lines of business including work to support new product development, marketing communications, and omni channel customer experience. Act as the research and insights subject matter expert - articulate a deep understanding and knowledge of various research methodologies to partners, including qualitative, quantitative and mixed method approaches. Fluently speak to how research and customer insights impacts business decisions, and translate insights into clear, actionable recommendations. Own and manage the research process from end to end (e.g. objectives, survey/guide development, analysis plan, reporting, etc.). Ensure the quality of research is best in class and employs the most rigorous and up to date methods. Communicate and present findings in written and oral form to partners, including peers and senior leaders. Work closely with vendors, internal partners, and agencies to ensure research is executed on schedule and within budget. 6-10 years of overall work experience Preferred 5-7 years customer insights and research background with either a research supplier or in house at corporation. Must be a passionate advocate for the customer and a champion for change, willing to speak up and challenge the status quo in order to build a truly customer-centric organization and culture. Demonstrates a deep understanding and insight of consumer behaviour, needs and motivations. Excellent relationship management skills and the ability to work effectively across teams and business partners. Strong communication and influencing skills; able to work effectively at all levels in an organization and establish and maintain strong relationships. Passionate about delivering high quality customer experiences and insights. Strong written and verbal communication skills with the ability to influence effectively. Strong project management experience. Proven ability to drive results while managing multiple projects and business partners (internal and external). Demonstrates creative thinking with ability to transform the business. Ability to work enthusiastically with people outside of their immediate team to drive consensus and results. Ability to work in a fast-paced environment and able to juggle several projects at a time. Demonstrates ability to synthesize, prioritize and drive results with a strong sense of urgency. Bachelor's degree required, Master's degree preferred ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Dec 08, 2025 ------------------------------------------------------

Responsibilities

Lead and manage key consumer insights projects to support new product development and marketing communications. Own the research process from end to end, ensuring high-quality research and effective communication of findings.