COMMUNITY DESCRIPTION

The Revenue Office leads merchandising, licensing, product sales, and other revenue streams, which in turn fund both Girl Scouts of the USA programming and administration and local council revenue. The teams at this division include e-commerce, operations, retail, licensing, and the famous Girl Scout Cookie Program and work closely with all the other communities to bring products to market for our Girl Scouts and to the general public. The team also collaborates closely with our Girl Scout Councils, external vendors, sponsors, and external agencies.

POSITION SUMMARY

Reporting to the Chief Revenue Officer (CRO), Girl Scouts of the USA (GSUSA) is seeking to hire a

VP, Mission-Aligned Revenue Leader Product Management to lead the strategy and operations of the Girl Scout product programs (Girl Scout Cookie Program and others). The Girl Scout Cookie Program is a core part of the Girl Scout experience, with ~700k girls participating every year. The incumbent will serve as a thought partner/leader to the CRO, possessing deep expertise in multiple customer, commercial and revenue generating practices, strategy development, and operational excellence. They serve as the face of the program, fielding major questions, providing updates to key internal and external stakeholders. With P&L accountability, the VP will provide strategic direction and oversight on matters including:

• Strategy development
• Revenue growth
• Operational improvement
• Customer satisfaction across the experience (the end consumer, Girl Scouts, Girl Scout Volunteers, Girl Scout Councils)
• Vendor management and partnership
• Supply chain and Inventory strategies
• Internal and external relationship management
• Training and communications

They will also work closely in coordination with:

• Technology strategy
• Girl Scout product program learnings and outcomes
• Marketing and communications strategies
• Data and Insights

REQUIRED COMPETENCIES

Decision-Making, High Accountability, maintenance and growth for the Community; Strong people leaders, leading major sub-communities or major initiatives projects that have substantial long-term implications for the organization/ movement. Strong fiscal responsibility.

• Demonstrated ability to balance action towards future strategy with near-term operations and execution
• Demonstrated ability to manage high risk, high sensitivity projects and make decisions without perfect information to support overall organizational goals
• Demonstrated leadership experience across multi-level teams
• Seeking feedback and taking in put in building recommendations and actions
• Ability to balance time between various roles and ensure appropriate leadership and allocation of time to different pieces of work depending on need and priority
• Demonstrated written and verbal communication skills including communicating complex information with clarity to diverse audiences, and preparing and presenting reports and other written communications to GSUSA and council stakeholders
• Experience presenting to internal and external partners and customers
• Superior analytical abilities, strategic framing and planning skills
• Keen ability to take data/ information and distill this into insight
• Excellent “storytelling” skills, ability to craft insight into clear, logical written presentations designed for a senior audience
• Demonstrated experience anticipating needs and resolving current issues, while simultaneously building long term solutions and roadmaps
• Proven relationship builder based upon trust, respect, effective communication, and achievement of common goals; experience in identifying potential needs and opportunities and in fostering collaboration and support
• Experience with coaching and mentoring staff- taking responsibility and driving development of technical and “soft” skills for direct reports
• Strong history of modeling an outstanding customer service mindset towards all managers, employees and customers. Offers leadership to GSUSA in articulating the evolving definition of being “of service” to the customer
• Strong knowledge of PowerPoint, Word, and Excel; comfortable working with multiple sources of information to complete analysis

DEGREE OR EQUIVALENT EXPERIENCE:

Bachelor’s degree or equivalent experience
Minimum Years of Experience: Minimum of (10) years’ prior experience in general management, merchandising, or sales for a consumer-facing brand or product

ESSENTIAL RESPONSIBILITIES - PRIMARY DUTIES OF THE POSITION

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL RESPONSIBILITIES

Developing analysis, strategies, and recommendations. Identify stakeholders and data needed for developing strategies and recommendations. Plan timeline, project scope, KPIs, and delivery strategy. Manage communications and multiple stakeholders to ensure alignment and project execution.
Managing team and team deliverables. Work with direct reports and cross-functional team members to produce high quality strategies, presentations, and financial forecasts. Ensure a strong understanding of priorities and goals for all team members. Create positive team dynamic and trust.
Overseeing the operational execution of the cookie program. Work with team, councils, vendor partners, internal teams to support seamless operations. This includes vendor management, partnership management, marketing execution, training and communications to councils, and partnering with technology.
Collaborating with other teams on project or business deliverables. The product program touches many cross functional teams. Disciplined project management requires the ability to plan multiple steps and think multiple years ahead.
Managing vendors, including contracts. Partner with legal team on negotiating and maintaining favorable terms with our vendors.
Communication across and within Girl Scouts and Girl Scout Councils. Create and maintain strong communications on the strategy and operations of the product program. Leverage multiple channels of communications, committees, and other forums to provide transparent and critical information.
Development of revenue forecasting, budgeting, and planning. Manage the financial forecast for product program. Maintain budgets. Develop forecasts for the near and long-term.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

VP, Mission-Aligned Revenue Leader Product Management to lead the strategy and operations of the Girl Scout product programs (Girl Scout Cookie Program and others). The Girl Scout Cookie Program is a core part of the Girl Scout experience, with ~700k girls participating every year. The incumbent will serve as a thought partner/leader to the CRO, possessing deep expertise in multiple customer, commercial and revenue generating practices, strategy development, and operational excellence. They serve as the face of the program, fielding major questions, providing updates to key internal and external stakeholders. With P&L accountability, the VP will provide strategic direction and oversight on matters including:

• Strategy development
• Revenue growth
• Operational improvement
• Customer satisfaction across the experience (the end consumer, Girl Scouts, Girl Scout Volunteers, Girl Scout Councils)
• Vendor management and partnership
• Supply chain and Inventory strategies
• Internal and external relationship management
• Training and communication

Decision-Making, High Accountability, maintenance and growth for the Community; Strong people leaders, leading major sub-communities or major initiatives projects that have substantial long-term implications for the organization/ movement. Strong fiscal responsibility.

• Demonstrated ability to balance action towards future strategy with near-term operations and execution
• Demonstrated ability to manage high risk, high sensitivity projects and make decisions without perfect information to support overall organizational goals
• Demonstrated leadership experience across multi-level teams
• Seeking feedback and taking in put in building recommendations and actions
• Ability to balance time between various roles and ensure appropriate leadership and allocation of time to different pieces of work depending on need and priority
• Demonstrated written and verbal communication skills including communicating complex information with clarity to diverse audiences, and preparing and presenting reports and other written communications to GSUSA and council stakeholders
• Experience presenting to internal and external partners and customers
• Superior analytical abilities, strategic framing and planning skills
• Keen ability to take data/ information and distill this into insight
• Excellent “storytelling” skills, ability to craft insight into clear, logical written presentations designed for a senior audience
• Demonstrated experience anticipating needs and resolving current issues, while simultaneously building long term solutions and roadmaps
• Proven relationship builder based upon trust, respect, effective communication, and achievement of common goals; experience in identifying potential needs and opportunities and in fostering collaboration and support
• Experience with coaching and mentoring staff- taking responsibility and driving development of technical and “soft” skills for direct reports
• Strong history of modeling an outstanding customer service mindset towards all managers, employees and customers. Offers leadership to GSUSA in articulating the evolving definition of being “of service” to the customer
• Strong knowledge of PowerPoint, Word, and Excel; comfortable working with multiple sources of information to complete analysi