VP OF COMMERCIAL RETAIL STORE OPERATIONS

Position title: Vice President of Commercial Retail Operations
Classification: Executive Leadership Staff
Supervised by: CEO
Supervises: Retail & E-Commerce Store Leadership Teams

CUSTOMER EXPERIENCE:

• Champion a customer-centric culture focused on delivering exceptional service and fostering long-term customer relationships.
• Implement strategies to enhance the overall shopping experience, including merchandising, store layout, and product presentation.
• Monitor customer feedback and satisfaction metrics to identify opportunities for improvement and implement corrective actions as needed.

VENDOR AND SUPPLIER MANAGEMENT:

• Develop and maintain strong relationships with vendors and suppliers to ensure timely and cost-effective procurement of merchandise and supplies.
• Negotiate favorable terms and contracts to optimize profitability and mitigate risks.

Qualifications:

• 15+ years of broad retail/logistics & supply chain management experience in progressively senior positions
• Bachelor’s degree in Business Administration, Supply Chain Management, or related field; MBA a plus.
• Proven history of success in senior retail operations leadership roles, preferably within the thrift store or resale industry.
• In depth knowledge and experience with key supply chain/logistics processes, best practices, and implementing process improvements. Experience in 5S and LEAN disciplines required.
• Excellent computer skills including experience utilizing multiple ERP & POS systems; also strong knowledge of Microsoft Office (including Outlook, Word, Excel and PowerPoint)
• Strong business acumen with a deep understanding of retail operations, merchandising, and inventory management.
• A high sense of urgency & the ability to build & lead strong teams to achieve new levels of performance
• Experience supporting and developing retail operations in emerging markets and expansion of territories.
• Experience directing the operations in a multi-site supply chain system
• Excellent analytical skills with the ability to interpret financial data, sales reports, and KPIs to drive informed decision-making.
• Exceptional leadership abilities with a demonstrated capacity to inspire and motivate teams to achieve goals and exceed expectations.
• Analytical thinker with the ability to develop and execute innovative strategies to drive business growth and operational excellence.
• Demonstrates outstanding communication and interpersonal skills, fostering strong relationships with internal teams, external partners, and key stakeholders to drive collaboration and achieve organizational goals.
• Results-oriented mindset with a focus on delivering measurable results and driving continuous improvement.

Valid driver’s license. Reliable personal transportation.
Must pass a pre-employment drug screen, theft-related background check and be insurable under the agency’s automobile insurance policy.
This job description outlines the primary responsibilities and qualifications for the Vice President of Retail Operations position. The role may evolve over time, and additional duties may be assigned as deemed necessary by the agency.

Please refer the Job description for details