VP of Operations at CHAMPION XPRESS CAR WASH

Lubbock, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Mar, 26

Salary

130000.0

Posted On

28 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Operations Management, P&L Responsibility, Project Management, Budget Management, Analytical Problem-Solving, Communication Skills, Interpersonal Skills, Team Building, Training, Performance Monitoring, Customer Experience, Collaboration, Technology Proficiency, Detail Orientation

Industry

Individual and Family Services

Description

Job Details Job Location: ADMNHQ - LUBBOCK, TX 79424 Salary Range: $110,000.00 - $130,000.00 Company Overview Family-owned car wash chain operating in 6 states is seeking a VP of Operations to drive growth and profitability at sites. Seeking an experienced Operations Leader who can manage, lead and direct the efforts of a team, while maintaining a high degree of engagement and staff morale. Must have strong leadership skills, results-oriented with ability to push self and others. Position The VP of Operations is focused on leading all day-to-day operational aspects of the business, while ensuring adherence to Kingdom-based company culture, standards, policies, and procedures. Will have day-to-day responsibilities over all operational activities including overseeing District Vice Presidents, Site Leaders, site level P&Ls, new site launches, implementation of on-going training & safety initiatives, membership growth, among others. The VP of Operations will report directly to the Chief Operating Officer. Responsibilities Set the foundation of a positive Kingdom-based culture driven on the company’s values Establish a healthy working rapport and effective communications with all team members throughout the company Hold accountability through unwavering commitment to enforcing company standards, policies, and procedures Lead day-to-day operations Drive performance through monitoring key performance indicators and taking corrective action when needed Provide regular performance updates and the state of the day-to-day operations to the COO Organize and lead daily/weekly meetings that drive focus and direct attention on the performance and standards of the company Drive customer retention by delivering the intended customer experience consistently across all sites. Investigate, address, and analyze customer incidents, complaints and feedback to gain insights. Develop and propose solutions to improve the products, services and customer experience. Partner with operations, marketing, field leadership and HR to develop and execute strategies, programs, promotions and incentives to drive memberships and retail sales Lead, direct and collaborate with the operations field team Create, maintain and evaluate the company's SOPs to promote continual growth Open new sites driving the company standards and values from day one Monitor labor and scheduling ensuring alignment with company goals Review the P&L for each location advocating ways to meet company goals Ensure each location is properly staffed in collaboration with Human Resources Collaborate with the training department. Recruit, build and lead high performing teams with highly engaged leaders. Stay in tune with latest trends and technology in the car wash industry Build relationships throughout the car wash industry Qualifications Required Experience and Skills Excellent customer service and relationship skills Strong leadership and accountability skills Minimum of 3 years of car wash industry experience Experience managing multi-site car wash operations, ideally for industry-leading brands Prior P&L responsibility with clear understanding of financial drivers and metrics Very high attention to detail aimed at a strong focus on operational and customer excellence High personal standards in accordance with company standards Proven track record as a team leader with an understanding of leadership practices Demonstrated project and budget management skills Strong business acumen with a broad understanding of fundamental business principles Analytical problem-solving skills with attention to detail Ability to set overall strategy and drive process improvement Excellent oral and written communication skills Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment Proficient in technology and Microsoft Office

Responsibilities

The VP of Operations will lead all day-to-day operational aspects of the business, ensuring adherence to company culture and standards. Responsibilities include overseeing District Vice Presidents, managing site-level P&Ls, and driving customer retention.