VP of Operations & Growth at Marathon Talent

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fintech, Payments, Growth Strategy, Operations Management, Risk Management, Fraud Prevention, P&L Management, Unit Economics, Team Leadership, Analytical Rigor, Business Development, Merchant Relations, FinOps, Strategic Planning, Cross-functional Leadership

Industry

Human Resources Services

Description

This is the most critical senior hire at our client right now. The VP of Operations & Growth owns the engine of the business: growing Gross Payment Volume (GPV) profitably while keeping merchants delighted and risk under control. You will lead both the commercial organization — Vertical Leads and Growth Associates — and the operational core of the payments business, including merchant performance, fraud & risk, FinOps, and execution excellence. This is not a management role; it's a builder role. What You'll Own Growth & Revenue • Drive GPV growth through new sales, expansion, and cross-sell across verticals • Own Net Revenue Retention, pipeline coverage, and conversion rates (MQL → SQL → Closed Won) • Lead and develop a team of Vertical Leads and Growth Associates Merchant Performance • Maintain best-in-class Acceptance Rate, Authorization Rate, and Payment Success Rate • Own merchant NPS/CSAT, churn, and time-to-go-live • Ensure issues are resolved fast — Time to Resolution is a KPI, not a footnote Risk & Fraud • Balance approval rate optimization against chargeback and fraud rate control • Minimize false positives, manual review rates, and dispute resolution time • Build the systems and judgment to grow fast without blowing up risk FinOps & Unit Economics • Own contribution margin, take rate, cost per transaction, and gross margin by vertical • Identify and close revenue leakage — growth must be profitable, not just fast Operational Excellence & Team Leadership • Drive SLA compliance, automation rates, and operational efficiency across the org • Build leaders: set clear OKRs for your Vertical Leads and hold them accountable • Be a talent multiplier — hire well, develop fast, measure impact • 8+ years of experience in fintech, payments, or high-growth tech — ideally in Mexico or LATAM • Proven track record owning both commercial and operational outcomes at scale • Deep understanding of payments infrastructure: acquiring, issuing, fraud, and processing economics • Experience managing cross-functional teams with ownership of P&L or unit economics • Strong analytical rigor — you speak in GPV, take rate, chargeback BPS, and conversion % • Builder mentality: you thrive in complexity, move fast, and develop the people around you • Fluent in Spanish and English

Responsibilities

The VP of Operations & Growth will lead the commercial and operational engine of the business, focusing on profitable GPV growth and merchant satisfaction. Responsibilities include managing vertical leads, optimizing payment performance, mitigating fraud risk, and overseeing financial operations.