VP of Operations at WatchKeep

West Reading, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

190000.0

Posted On

04 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Managed Services, B2B Operations, P&L Ownership, Service-Based Business, Infrastructure, Networking, Communication, Strategic Mindset, Team Leadership, Change Management, Continuous Improvement, Client Satisfaction, Operational Strategy, Business Plans, Service Delivery, Collaboration

Industry

IT Services and IT Consulting

Description

Job Details Level: Senior Job Location: West Reading, PA 19611 Position Type: Full Time Education Level: 4 Year Degree Salary Range: $170,000.00 - $190,000.00 Salary/year Travel Percentage: Negligible Job Shift: Day Watchkeep — the Managed Services division of Fraser Advanced Information Systems — is seeking a visionary Vice President of Operations to drive strategy, growth, and operational excellence across our rapidly expanding managed services business. This role is ideal for a forward-thinking leader who thrives on building scalable systems, developing high-performing teams, and creating extraordinary client experiences. As the VP of Operations, you’ll oversee all aspects of Watchkeep’s operations. You’ll shape strategy, define new offerings, and lead a talented team that ensures our clients receive the gold standard in service and support. Strategic Leadership & Growth Develop and execute the operational strategy to support company growth and revenue goals. Define and deliver new managed service offerings and advanced solutions. Build business plans, manage P&L, and maintain recurring revenue contracts. Collaborate with executive leadership to evolve Watchkeep’s long-term business model and industry position. Operational Excellence Oversee daily operations for multiple lines of business, ensuring high performance, scalability, and customer satisfaction. Implement and refine processes for onboarding, monitoring, and support aligned with best-practice frameworks. Help drive service improvements and operational efficiency through analytics, automation, and cross-functional alignment. Partner with Sales and Service Delivery to ensure seamless execution from presales through ongoing client success. Team Leadership Build, inspire, and mentor a high-performing team. Foster a collaborative, innovative, and accountable culture across Watchkeep and Fraser. Empower leaders to drive performance, engagement, and professional growth. Customer Advocacy Serve as an executive escalation point and trusted partner for key clients. Participate in Quarterly Business Reviews and ensure every client experiences the Watchkeep Gold Standard of service. Cross-Functional Collaboration Partner with Sales, Marketing, and Executive teams to align operational capabilities with growth strategies. Enable the sales team with senior-level support for presentations and opportunity development. How Success is Measured Achievement of annual business and financial goals. Service excellence and client satisfaction scores. Profitability, utilization, and churn metrics. Employee engagement and leadership impact. Qualifications What You Bring 10+ years in Managed Services or B2B operations, with 5+ years in executive or senior management roles. Proven experience with P&L ownership and scaling service-based business units. Expertise in managed services delivery, infrastructure, and networking environments. Strong communication and executive presence — able to influence, present, and build trust at all levels. Strategic mindset with the ability to execute tactically in a fast-moving environment. Demonstrated success leading teams, managing change, and implementing continuous improvement. Why Watchkeep: At Watchkeep, we combine innovation, reliability, and customer obsession to redefine what’s possible in managed network services. You’ll join a high-growth division of Fraser Advanced Information Systems — a company with over 50 years of excellence and a culture that prizes collaboration, curiosity, and leadership at every level. If you’re ready to build, scale, and lead a business that’s shaping the future of managed technology services — we want to meet you.

Responsibilities

The VP of Operations will oversee all aspects of Watchkeep’s operations, shaping strategy and leading a talented team to ensure exceptional client service. This role involves developing operational strategies to support growth and managing daily operations for multiple lines of business.