VP of Service Operations at Ambient Enterprises

Hudson, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

225000.0

Posted On

27 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staffing Efficiency Management, Process Improvement, Strategic Planning, Resource Management, Operational Efficiencies, Acquisition Integration, Subcontractor Leveraging, Staffing Optimization, Forecasting, Performance Management, Succession Planning, Mentoring, Coaching, Project Leadership, Policy Development, Customer Service Liaison

Industry

Construction

Description

Do you thrive in an environment with challenging work? Do you like the idea of helping an endeavor reach its full potential? DMG (*an Ambient Company) is a growing sales and distributor company representing major HVAC equipment manufacturers. We have over 350 employees with office locations across the country, to include San Diego, Orange and Hawaii. We offer an excellent benefit package, competitive salary, and a great family atmosphere. Job Description: The VP of Service Operations-West Coast will be responsible for ensuring regional strategies are deployed against timelines through staffing efficiency management and process improvement that ensure all field results are delivered against timelines required within a highly supervised HVAC service business. They will provide leadership to position the company as an outstanding service provider to customers while supporting the growth of the Ambient Enterprises equipment sales business. They will lead the development and complete short and long-term strategic plans to provide enhanced levels of service with efficient management of resources. The ideal candidate shall possess a deep understanding of growth opportunities within the HVAC service space, operational efficiencies, acquisition integration solutions, and leveraging subcontractors/equipment suppliers. This position will report to Ken Corio, SVP of Technical Operations. Duties & Responsibilities: Provides leadership, direction, and continuity in operations, staffing optimization, and forecast data within the region of oversight. Handle staff performance and development, hiring and disciplinary actions, succession planning, and provide appropriate mentoring and coaching Lead or participate in departmental projects and initiatives Partner with key collaborators throughout the business units to achieve company goals and objectives Recommend and implement critical initiatives in alignment with Field Services that have a direct positive effect on region goals and objectives. Provides day-to-day oversight and direction to regional team members Participate in the development of departmental and company infrastructure and standardized policies, procedures and metrics Act as service liaison when working with various departments and organizations within Ambient Enterprises Mentors Field Service Technicians and Representatives and assists when customer issues arise. Lead the development and execution of short and long-term strategies to improve service level to customer Implements reward/recognition programs for the coworkers who provide excellent customer service Requirements: Minimum of four (4) years customer service management experience Minimum of seven (7) years of professional (Industry/Military) experience Experience working with a technical field-based organization Time management skills, including the ability to effectively prioritize activities and the flexibility to change course to react to changing business/market conditions or business goals. Demonstrable skill at guiding/coaching/motivating direct reports to achieve objectives. Ability to develop and implement multiple priorities and approaches to meet objectives Preferred Qualifications: Degree in Business, Engineering or another related major Compensation: $200-225k base salary DOE, generous bonus structure ***Ambient is a collective of HVAC design and implementation experts, each entity esteemed in their respective regions, with decades of experience. Our experts merge craft with care, delivering safety, comfort, and highly efficient, sustainable solutions for spaces that matter most: healthcare, commercial, and residential. We have over 1k employees across the US and Canada.

Responsibilities

The VP of Service Operations-West Coast will ensure regional strategies are executed through efficient staffing and process improvements to meet required timelines within the HVAC service business. They will lead strategic planning to enhance service levels while efficiently managing resources and supporting equipment sales growth.