GCI’s VP, Operations will be a strategic executive leadership role accountable for driving operational excellence and aligning operations with technological innovation and the broader business objectives of GCI. Reporting directly to the Senior Vice President & Chief Technology Officer (CTO), this role is central to ensuring that operational functions not only support, but actively advance, the organization’s technical capabilities, customer experience, and long-term growth within the rapidly evolving telecommunications landscape.
Lead enterprise-wide initiatives to enhance performance, streamline processes, manage change, and foster innovation. This includes full leadership of GCI’s technical and field operations—ensuring the seamless delivery of high-quality, reliable services across Alaska’s diverse communities.
Combines deep operational expertise with strategic insight, cross-functional collaboration, and a strong commitment to cultivating a culture of teamwork, accountability, and inclusivity. Hands-on executive with a demonstrated ability to inspire teams, develop talent, and champion initiatives that drive both organizational impact and community advancement—particularly by supporting employment opportunities for Alaskans across the state.

CUSTOMER EXPERIENCE & SERVICE EXCELLENCE:

• Develop and execute initiatives aimed at elevating customer experience through operational excellence and responsiveness.
• Leverage performance data and customer feedback to proactively identify service gaps and implement improvements.Ensure operational teams are aligned with the organization’s customer-first philosophy and are empowered to deliver exceptional service.

MINIMUM QUALIFICATIONS:

Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• At least five (5) of those years must be in a supervisory or managerial capacity, with direct responsibility for leading teams, managing performance, and driving strategic operational outcomes.
• Bachelor’s degree in Business Administration, Operations Management, Engineering, Telecommunications, or a related field.* Minimum of twenty (20) years of experience in operations management , preferably within telecommunications, technology, infrastructure, or a closely related industry. This background should reflect a consistent progression in responsibility, with demonstrated growth in the scope, complexity, and strategic impact of roles held.*

DRIVING REQUIREMENTS :

This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

• Work performed at office, remote office, and client sites.
• Interaction with upset customers, vendors, or employees may occur.
• Position requires regular travel for business and training purposes, including travel during scoping, requirements, development, testing, or business development activities.
• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• This position may require travel to various company locations and sites.
• Flexibility to work outside standard business hours may be necessary to accommodate operational demands.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.
  The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
  Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
  EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
  DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
  All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This leadership position requires the following non-delegable responsibilities:

• Fully own the mission, goals, operations, and results of the team and areas of responsibility.
• Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide. This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include:
• Establishing the vision and tone for the department, consistent with company culture and mission.
• Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately.
• Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
• Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees.
• Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner.

Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• At least five (5) of those years must be in a supervisory or managerial capacity, with direct responsibility for leading teams, managing performance, and driving strategic operational outcomes.
• Bachelor’s degree in Business Administration, Operations Management, Engineering, Telecommunications, or a related field.* Minimum of twenty (20) years of experience in operations management , preferably within telecommunications, technology, infrastructure, or a closely related industry. This background should reflect a consistent progression in responsibility, with demonstrated growth in the scope, complexity, and strategic impact of roles held.