VP, Operations at KREWE

New Orleans, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

200000.0

Posted On

09 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Leadership, Omni-Channel Strategy, Project Management, Financial Acumen, Inventory Management, Logistics, Change Management, Customer Service, Vendor Management, Performance Management, Team Development, Data Analysis, Communication Skills, S&OP, Warehousing, KPI Management

Industry

Retail Apparel and Fashion

Description

Key Responsibilities: Identify and prioritize operational initiatives with a clear roadmap and timeline enabling achievement of 2026 goals and scalable growth into 2027+. Optimize and redesign an end-to-end omni-channel order lifecycle spanning DTC e-commerce, retail, and wholesale (BOPIS, ship-from-store, store-to-home, EDI, and 3PL integrations) to ensure speed, accuracy, and cost efficiency. Establish an agile PMO and governance model (intake, prioritization, resourcing, stage-gates, post-mortems) with clear RACI across cross-functional programs. Establish a single source of truth for operational performance and KPI definitions; partner with Finance/FP&A to design and optimize dashboards for leadership visibility. Evolve warehousing and logistics strategy (owned facilities and/or 3PL) including slotting, flow, transportation, WMS best practices, and performance SLAs. Recruit, coach, and develop a high-performing, lean operations organization with clear roles, metrics, and career paths that scale with the business. Lead change management through SOPs, training, and communication that convert strategy into adoption; model urgency, ownership, and creative problem-solving. Define and operationalize a best-in-class customer service model across channels with clear SLAs and VOC feedback loops. Manage operations budget and identify opportunities to reduce costs through vendor negotiations, supply management, and operational efficiencies. Strengthen operational controls across order-to-cash and procure-to-pay, including cycle counts, inventory accuracy, audit trails, access controls, backups, and vendor management. Establish and publish a 12–18 month operations roadmap with business cases/resourcing; track progress via weekly/monthly reviews and QBRs. Own performance management for operations: OTIF, fill rate, inventory accuracy, cycle count variance, order lead time, WISMO contacts per order, logistics cost per unit, NPS/CSAT, and defect rates. Ensure the brand ethos and core values come to life in all operational touchpoints — from vendor relationships to internal business partners — and drive a modern approach to scale. Requirements: 10–15+ years of progressive leadership in operations for consumer or retail brands (preference for omni-channel DTC e-commerce with wholesale and/or retail). Hands-on depth in S&OP/IBP, demand & supply planning, merchandising & allocation, inventory management, warehousing/3PL, and logistics. Strong financial and analytical acumen (unit economics, landed cost, margin optimization, cash conversion cycle). Excellence in people leadership, cross-functional influence, and building lean, high-performing teams that scale with growth. Experience with premium/fashion brands; accessories/eyewear and international vendor management are pluses. Familiarity with OKRs and stage-gate governance; comfort with modern BI (e.g., Tableau/Power BI) or SQL a plus. Clear, concise communicator, customer-obsessed, quality-driven, and metrics-led. Bachelor’s degree required; MBA or relevant advanced degree preferred. Benefits and Perks: Competitive wage Group health plans: health, vision and dental insurance Welfare benefits: life, ad&d, supplemental voluntary coverage FSA Plan & HSA Program 401(K) Investment Options Adoption Assistance, EAP, Commuter Benefits Paid Parental Leave Quarterly Cultural Spend Ongoing Training and Development, an Educational Allowance 10 paid holidays and Paid Time Off accrual KREWE employee quarterly frame allowance (of course!) Salary (for New York only): Up to $200,000 annually based on experience and qualifications. This reflects the base salary for this position. Compensation may vary based on factors such as skills, experience, certifications, and business needs. In addition to base pay, KREWE offers annual bonuses, a comprehensive benefits package, paid time off, and employee discounts. Diversity and Inclusion: KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.

Responsibilities

The VP of Operations will identify and prioritize operational initiatives to achieve growth goals and optimize the omni-channel order lifecycle. They will also establish a governance model and performance management system to ensure operational efficiency and effectiveness.