VP- Production Support Lead at Morgan Stanley

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

210000.0

Posted On

02 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Production Support, Production Management, UNIX/Linux, Scripting Languages, Relational Databases, Cloud Platforms, Incident Management, Automation, Observability, Monitoring, DevOps Tooling, Documentation, Reliability Engineering, Team Leadership, Communication, Financial Industry Systems

Industry

Financial Services

Description

Provide strategic leadership and oversight for complex distributed and cloud platforms, ensuring operational excellence and regulatory compliance. Lead and manage critical incidents, ensuring timely resolution and effective communication with executive management and business stakeholders. Troubleshoot and resolve issues across hardware, software, application, network, and cloud stacks. Build and maintain relationships with senior stakeholders, downstream consumers, IT partners, and development teams globally. Mentor and manage a high-performing production support team, promoting continuous improvement, learning, and resilience. Drive automation, toil reduction, and enhancements in observability, monitoring, and reliability across platforms. Own and evolve documentation, knowledge sharing, and best practices for global teams. Collaborate with development and infrastructure teams to resolve support issues and implement reliability solutions. Represent production support in executive forums, influencing technology and business decisions. Operate in a 'follow-the-sun' support model, with rotational on-call and weekend coverage. Develop and implement programs to establish and enhance reliability and production management practices in the department. Function as a buffer between support and development teams, reducing escalations and resolving issues within production management. Support end users and business functions in day-to-day operations. Bachelor of Computer Science, Engineering, or a related field. 8+ years of hands-on experience in Production Support, Production Management, or a similar technical leadership role. Proven people management and team leadership experience. Strong working knowledge of UNIX/Linux operating systems, scripting languages (e.g., Shell, Python, Perl, JavaScript), and relational databases (e.g., Sybase, DB2, SQL, Postgres, Snowflake, MongoDB). Experience troubleshooting large-scale distributed applications and managing critical incidents. Hands-on experience supporting applications deployed on cloud platforms, particularly Azure. Expertise in analyzing, debugging, and troubleshooting complex applications, infrastructure, and database issues. Excellent and confident communicator, able to manage high-pressure environments and executive-level communication. Flexibility in working hours, including rotational on-call and weekend coverage. Experience supporting financial industry systems is highly valued. Knowledge of ITIL, SDLC, and Agile development practices. Experience with cloud/distributed computing technologies and certifications is a plus. Familiarity with modern observability and monitoring tools (e.g., Azure Monitor, AppInsights, Prometheus, Grafana, Datadog, Kubernetes, Docker, Ansible). Experience using and configuring DevOps tooling (e.g., Terraform), and in instrumenting application endpoints for logging, metrics, and events. Strong documentation and knowledge-sharing skills. Experience in implementing reliability engineering and production management programs. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Expected base pay rates for the role will be between $150,000 and $210,000 per year at the commencement of employment. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Responsibilities