GENERAL SUMMARY

The Vice President of Retail and Strategic Growth leads Inspire’s retail branch network, business development efforts, and member experience strategy, driving sales growth, operational excellence, and a member-first culture across all delivery channels. This role oversees branch performance, staffing, and professional development, ensuring compliance, service quality, and goal achievement, while aligning all activities with sales and service objectives. The VP actively engages in branch operations, providing coaching, fostering community relationships, and implementing strategies to increase deposits, lending, and member loyalty. Through hands-on leadership and data-driven decision-making, this position ensures retail teams are equipped to deliver consistent, high-quality service while adapting to evolving member needs. In partnership with Retail Operations, Business Development, and Marketing, the VP integrates growth initiatives, brand messaging, and community outreach to strengthen Inspire’s market presence, deepen member relationships, and position the organization for sustainable success.

QUALIFICATIONS

· Bachelor’s degree in business administration, Finance, Marketing, or related field; or equivalent experience in retail banking leadership, sales strategy, or business development.
· 5+ years of leadership experience in financial services, with demonstrated success overseeing retail operations, multi-location management, and team development.
· Proven ability to drive sales growth, develop strategic business plans, and foster a high-performing, service-oriented culture.
· Strong track record of aligning day-to-day operations with long-term organizational strategy, especially in the areas of market growth, member experience, and brand consistency.
· Experience representing an organization in the community, with a passion for developing relationships and enhancing brand visibility.
· Comfortable leveraging digital tools and platforms to support operations, online banking adoption, and member communication.
· Working knowledge of applicable financial regulations and the ability to partner closely with compliance and risk teams as needed.
· Ability to lead through change, hold teams accountable to performance expectations, and stay current on industry trends, payment innovations, and income-generating opportunities.
· Employee bondability is required.
· Ability to travel reliably to all Inspire branches, company-wide training events, and community events.
Job Type: Full-time
Pay: $87,945.85 - $105,913.28 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Newtown, PA 18940 (Required)

Ability to Relocate:

• Newtown, PA 18940: Relocate before starting work (Required)

Work Location: In perso

· Lead the retail branch network, ensuring alignment with sales and service goals while fostering a culture of member-focused service.
· Oversee staffing, talent development, and performance across all branch locations.
· Regularly rotate schedule to maintain on-site presence across branches, supporting engagement, coaching, and operational consistency.
· Provide coaching and mentoring to branch teams to reinforce positive behaviors and build development plans that support sales growth and member service excellence.
· Promote leadership development, accountability, and career growth within the Branch Operations Specialist team by working closely with them to drive consistent performance and operational excellence across all locations.
· Lead and oversee operational standards of branches, including cash handling, control of negotiable items, prevention of fraud, and protection of member privacy.
· Ensure member service activities—such as new accounts, consumer loan applications, and problem resolution—are conducted accurately and efficiently.
· Make operational decisions within authority level using sound judgment to minimize risk; escalate issues appropriately.
· Monitor performance of business lines from a service and operational efficiency perspective.
· Actively engages and establishes positive rapport throughout Inspire’s local communities to create brand awareness.
· Optimize the functions and responsibilities of staff as digital banking adoption increases.
· Coach teams to identify and act on cross-sell opportunities across loans, deposit accounts, and digital solutions.
· Lead by example and coach staff to elevate the member experience by going beyond the initial need.
· Promote a member-first culture by implementing strategies to improve member retention, engagement, and satisfaction.
· Provide oversight of our partnered Member Contact Center and remote support channels (phone, live chat, secure messaging, text), ensuring service-level standards are consistently met or exceeded.
· Lead the Business Development team to achieve performance goals related to deposit growth, loan referrals, community engagement, and market penetration.
· Drive accountability to established business development metrics and budget goals.
· Provide ongoing coaching and performance feedback to ensure sales targets and service expectations are met or exceeded.
· Collaborate across departments to align business development efforts with organizational strategies and local market needs.
· Foster a proactive, goal-driven sales culture within the business development function, ensuring results are tracked, shared, and celebrated.
· Collaborate with the SVP/COO on the development, alignment, and execution of marketing initiatives to support organizational objectives.
· Serve as an integral member of the internal Marketing Committee, contributing insights from Retail, Business Development, and Member Experience perspectives.
· Ensure brand messaging and member touchpoints are seamless, consistent, and aligned across all delivery channels.
· Partner with Retail and Business Development teams to integrate marketing campaigns and sales strategies into daily operations and outreach efforts.
· Drive marketing strategies that support member acquisition, share-of-wallet growth, community engagement, and long-term strategic goals.
NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary.