VP Retail Banking at MERITRUST CREDIT UNION

Broomfield, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

181893.0

Posted On

19 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Banking, Leadership, Customer Service, Financial Analysis, Team Development, Sales Strategies, Regulatory Compliance, Operational Excellence, Community Engagement, Coaching, Data Analysis, Risk Management, Innovative Solutions, Budgeting, Forecasting, Emerging Technologies

Industry

Banking

Description

Job Details Level: Management Job Location: BROOMFIELD, CO 80021 Position Type: Full Time Education Level: 4 Year Degree Salary Range: $145,500.00 - $181,893.00 Salary Job Shift: Day We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box. When you join the Meritrust team, your benefits will include: Comprehensive medical insurance plan Dental and vision insurance Generous paid-time-off 12 paid holidays 401(k) plan Wellness program Tuition assistance Employee loan discount Employee Assistance Program (EAP) Life and disability coverage What sets working for Meritrust apart? Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more. Supportive and engaging work environment. A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first. A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally. Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Meritrust Credit Union, even if you don’t meet every one of our qualifications listed. This is a full-time position working 40 hours a week, Monday-Friday 8:00am - 5:00pm. OVERVIEW: The Vice President (VP) of Retail Banking for the Credit Union will be responsible for overseeing all aspects of retail banking operations in Kansas, ensuring that the credit union’s services not only meet but exceed member needs while aligning with the credit union’s mission and strategic goals. This pivotal leadership position will spearhead strategic initiatives aimed at expanding and enhancing the credit union’s retail banking services across the state, fostering a strong member-first culture. The VP will lead and inspire a team of retail banking professionals, drive the development and implementation of innovative retail products and services, and continuously improve the overall customer experience within the Kansas market. Additionally, the VP will collaborate with other senior leaders to ensure cohesive and effective execution of the credit union’s broader objectives. ESSENTIAL FUNCTIONS: Collaborate with KS Market Managers to manage, develop, and lead branch teams. Develops coaching strategies focused on relationship building, referral, and sales techniques. Guides Market Managers and Branch Managers in coaching the behaviors and activities essential for achieving scorecard objectives. Collaborates with the Vice President of retail banking in opposite markets to ensure consistency between branch experiences for both members and employees. Monitors and evaluates sales scorecard and service performance, clearly communicating results to keep everyone informed of their standing. Engage team members in understanding the factors behind their numbers and coaches retail teams to enhance results by analyzing key scorecard components and behaviors linked to successful performance. Oversees the scorecard and incentive process by developing and adjusting objectives, monitoring results, auditing for accuracy, and directing action plans to address areas needing improvement. Takes responsibility for understanding and communicating branch NPS scores and related information. Collaborate with retail managers and branch teams to analyze results and implement follow-up plans based on member feedback. Articulates a compelling vision of exceptional member service to the team. Works with the Retail Management Team to cultivate a member-centric environment across all branches, holding associates accountable for delivering consistently exceptional member experience. Acts as a culture ambassador, reinforcing the credit union’s mission and values. Clearly communicates expectations and motivates the team to integrate core values into daily interactions with members and colleagues. Understands the Credit Unions Strategic plan, and its implementation at the branch level. Shares an exciting vision of initiatives detailed in the business plan and translates strategy into actionable plans to drive branch performance. Takes responsibility for ensuring adequate staffing at branch locations. Utilizes transaction reports and staffing models to forecast needs and sets scheduling models for branch teammates and Flex associates accordingly. Collaborates with the community development department to support community partnerships as needed by the growth department. Identifies training needs at branches and collaborates with Market Managers and Retail Training to deliver local, policy/procedure, or sales/service training. Participates in and/or facilitates regular and effective Retail Manager meetings, including weekly team conference calls to discuss scorecard progress and share best practice strategies. Maintains up-to-date knowledge of state and federal regulations applicable to branch transactions. Assists with resolving regulatory and audit findings. Keeps current with Credit Union sales and service practices by regularly attending training sessions, line of business presentations, branch huddles, and sales meetings. Qualifications EDUCATION/CERTIFICATION: A Bachelor's degree in Business Administration, Finance, Accounting, or a related field is preferred or equivalent work experience. REQUIRED KNOWLEDGE: Extensive knowledge of the functions and operations of retail banking, including lending, deposits, payment systems, and customer service. Strong understanding of state and federal regulations governing credit unions, banking operations, consumer protection, and lending laws. Ability to analyze financial data, identify trends, and translate insights into actionable business strategies. Knowledge of member-centric practices and strategies to drive customer satisfaction and loyalty, with a focus on the community. Proven leadership in managing and developing teams to achieve organizational objectives. EXPERIENCE REQUIRED: Minimum 10 years of experience in retail banking, with at least 5 years in a senior leadership role, preferably in a credit union or community bank. Demonstrated success in developing and executing strategies that drive growth, profitability, and operational excellence in retail banking. Experience in budgeting, forecasting, and managing financial performance within a retail banking environment. Experience leading cross-functional teams and developing talent within retail banking operations. Proven track record of driving change and implementing innovative solutions to improve service delivery and operational performance. HARD/TECHNICAL SKILLS/ABILITIES: Proficient with banking software systems (e.g., core banking systems, CRM tools) and financial reporting software. Strong ability to interpret complex data and financial reports, with a focus on improving decision-making and operational efficiency. Ability to manage multiple projects, with expertise in planning, prioritization, and execution. Knowledge of risk management principles and the ability to assess and mitigate risks related to retail banking operations. Familiarity with emerging banking technologies, including mobile banking, digital services, and cybersecurity best practices. In-depth understanding of the regulations and laws impacting retail banking, including BSA/AML, KYC, and data privacy requirements. WORKING CONDITIONS: Standard office conditions Low to moderate noise Limited lifting up to 30 lbs. This description has been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. The Credit Union believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Responsibilities

The VP of Retail Banking will oversee all aspects of retail banking operations, ensuring services meet member needs while aligning with strategic goals. This role includes leading a team, developing innovative products, and enhancing customer experience.