Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a VP, Salesforce Platform Lead to their growing team in Maitland, Florida. This is a full-time, hybrid role.

REQUIRED QUALIFICATIONS:

• 5+ years of product management or related experience in insurance or related industries, ideally with digital tools supporting policyholder onboarding, agent servicing, or claims workflows.
• Demonstrated success managing digital products using Agile or hybrid methodologies.
• Experience developing user stories, managing sprint cycles, and collaborating with technical and non-technical teams.
• Strong understanding of customer experience design and data-driven decision-making.
• Proficiency with tools such as Salesforce, Microsoft DevOps, Smartsheet, Google Analytics, and/or Excel.
• Excellent verbal and written communication skills.
• Bachelor’s degree in business, computer science, design, or a related field (or equivalent experience).

PREFERRED QUALIFICATIONS:

• Familiarity with CRM platforms used in insurance (e.g., Salesforce & OmniStudio).
• Salesforce Administrator Certification is a plus.
• Exposure to campaign personalization, digital engagement tools, or AI-driven user experiences.

DISCLAIMER:

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

ROLE SUMMARY:

We are seeking a VP, Salesforce Platform Lead to lead the strategy, design, and execution of key digital insurance products, such as sales and client servicing tools. This individual will play a critical role in delivering intuitive, secure, and scalable digital solutions across the insurance ecosystem.

KEY RESPONSIBILITIES:

• PRODUCT STRATEGY & ROADMAPDefine and manage product roadmaps based on customer insights, analytics, business goals, and technology capabilities.
• PRODUCT LIFECYCLE MANAGEMENTLead the full product lifecycle: requirements gathering, user story creation, journey mapping, sprint planning, testing, and release management.
• PERFORMANCE MEASUREMENTEstablish key performance indicators (KPIs) and monitor product adoption, usage, and impact; adjust product plans accordingly.
• CROSS-FUNCTIONAL DELIVERYPartner closely with teams across technology, operations, marketing, risk, compliance, and client services to ensure successful delivery.
• VENDOR MANAGEMENTServe as a liaison with digital vendors and solution providers to manage integrations, product enhancements, and service-level expectations.
• END-USER SUPPORT & TRAININGSupport system configuration, documentation, and training efforts; assist with triage and resolution of platform issues or feedback.
• SECURITY & COMPLIANCE ALIGNMENTEnsure digital solutions meet regulatory, security, and accessibility standards.