VP Strategic Accounts, Client Success at Maven

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

325000.0

Posted On

25 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Client Services, Team Leadership, Performance Tracking, Client Feedback, Data Analysis, Problem Solving, Communication, Relationship Building, Cross-Functional Collaboration, Customer Success, Strategic Advisory, Growth Strategy, Mentoring, Salesforce, Microsoft Suite

Industry

Hospitals and Health Care

Description

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Maven is looking for an experienced VP, Strategic Accounts, Client Success to oversee our Direct employer team. Reporting directly into the SVP, Client Success , you will oversee a high-performing team committed to delivering superior service. We will look to you to evaluate our staffing model, motivate the team to deliver against growth goals and identify efficiency opportunities as we scale. This is a role for someone willing to be steeped in our business and move fast to drive change and make an impact. Your superpowers are navigating complexity and building trusted client, team and cross-functional relationships. As a VP Strategic Accounts, Client Success at Maven, you will: Team leadership and management: Lead, inspire, and mentor a high-performing team, fostering a culture of excellence, collaboration, accountability and continuous learning. Performance and growth of our global Book of Business: Enrollments, retention, upsells, and advocacy Performance tracking and reporting: Define operational metrics for the team, establish a regular business reviews and rigor around KPIs Client feedback and insights: Gather, analyze, and leverage customer feedback and insights to identify trends, improve processes, and drive product and service enhancements; champion client priorities with senior leadership Optimization of Customer Lifecycle: leverage data and analytics to manage resource allocation, identify needs, and refine our client segmentation service strategy, ensuring we remain effective as we scale Client escalation management: collaborate with cross-functional teams to come to quick resolutions that showcase our commitment to member satisfaction Strategic client advisor: build relationships with key decision makers and consultants, build and execute a stakeholder engagement strategy Growth team leadership: Represent client success in new business discussions, forge strong relationship with Payer/Channel/Consulting leads and establish client growth strategy, identify trends across existing clients to help drive new logo sales, partner with Growth Enablement to ensure Client Success have what they need for upsells/renewals. We are looking for you to bring: 15+ years of experience in account management or client services role in digital health, healthcare, benefits or SaaS companies Previous experience managing a team of direct reports, with demonstrated excellence in people management, mentoring, hiring, training and onboarding Experience serving as a strategic advisor on large, multinational accounts with a strong track record of high client satisfaction, growth and retention Experience working in a cross-functional capacity Ability to navigate to the best solution in ambiguous situations, getting in the weeds to find the root of a problem Strong verbal, written, and presentation skills; ability to communicate clearly and influence internal and external stakeholders Strong leadership skills and effective problem-solving abilities; must be able to develop and grow relationships with clients, executive leaders, and internal cross-functional teams Strong analytical skills; ability to understand data and present information to clients Experience in working with the full lifecycle of customer success post sales (implementation, adoption, product training, renewals, upsells, and account management) Willingness to travel for key client and internal strategy meetings Preferred Qualifications: Experience at a digital health company in the health, wellness, or family health space is preferred Experience supporting health benefit programs for employers, payers, or channel partners is preferred Salesforce, Looker, Asana, and/or Microsoft suite experience The OTE range for this role is $300-325K per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role requires active work authorization in the US. Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area, or remote from within the US [edit by country as needed]. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

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Responsibilities

Lead and mentor a high-performing team focused on client success and growth. Oversee performance metrics, client relationships, and strategic initiatives to enhance service delivery.