Job Description:

QUALIFICATIONS/REQUIREMENTS:

• Bachelor’s Degree or, in lieu of a degree, a high school diploma and 10 years of product development or strategic program management experience in the credit card, financial services or technology industries
• Minimum of 10 years of hands-on experience leading and managing large and complex consumer facing and technology oriented programs
• 5+ years experience of delivering new products or applications with demonstrated business impact
• 5+ years experience influencing and coordinating multi-functional teams including comfort with driving conflict resolution and stakeholder management
• 5+ years experience of problem solving - including utilizing frameworks to define a situation, articulate the complications and suggest pathways to resolution
• 5+ years experience doing business case sizing and defining OKRs and metrics to ensure return against program investments
• Minimum of 5 years of demonstrated experience of superior verbal and written communication skills (PowerPoint) across functions and multiple levels of leadership
• Ability to travel ~20% of the time for in-person business planning or client meetings

DESIRED QUALIFICATIONS:

• Masters in Business Administration / MBA or similar qualifications
• Experience managing processes outside of the direct line of management responsibility.
• Experience managing a small team of up to 6 direct reports.
• Credit card, consumer finance, payments, financial services or management consulting industry experience
• 7+ years conversion or business integration experience
• Previous experience as Train Leader and well versed in Agile methodologies with relevant industry certifications
• Demonstrated ability to manage complex initiatives and projects in a matrixed, high speed, and quickly changing business environment
• Outstanding communications, relationship building, influencing and collaboration skills
• Demonstrated strong quality/process improvement experience, with relevant examples that improved business performance and customer experience
• Advanced problem-solving skills with the ability to develop innovative solutions in a fastchanging environment.
• Current on financial services, payments industry trends, competitors, emerging technologies and companies
• Strong technical knowledge (financial services)
• Experience working with partners and vendors, where negotiation skills are required
• Proactive, self-starter with a high degree of self-initiation

ELIGIBILITY REQUIREMENTS:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

ROLE SUMMARY/PURPOSE:

Exciting leadership role to lead planning and execution of Synchrony’s Accelerated Consumer Engagement (ACE) strategic initiative. The individual will help activate a consumer-forward strategy that drives growth through new customer acquisitions, increasing customer lifetime value and marketing to increase sales and referrals to our partners & providers across all our business platforms. We’re seeking a seasoned change agent who can translate business strategy into a program roadmap that can be implemented enterprise wide and drive enablement across Products, Marketing, Technology & Commercial teams. The ideal candidate has a passion for execution, gravitas and influencing skills to lead direct and cross-functional teams and ability to zoom in when essential to problem solve complex topics.

KEY RESPONSIBILITIES INCLUDE:

• Design, develop & own the program roadmap to enable cross-functional execution as a broader strategic initiatives team and in collaboration with Product, Marketing and Technology teams
• Provide direct leadership and oversight for ACE Program execution and serve as lead ‘ambassador’ for the strategic priority across the enterprise
• Partner with SVP Strategic Initiatives on consumer strategy development and to translate strategy into program execution priorities
• Develop materials and present program updates to executive and cross-functional stakeholders on regular basis including Senior Leadership meetings, Steer Committees and other Commercial forums
• Plan, organize and lead planning sessions to define and influence business requirements and priorities. As required, participate in Agile ceremonies of aligned Agile teams
• Drive execution of key workstreams operating on Agile rhythms that are anchored on driving new accounts, sales, partner referrals and NPS
• Partner with finance to review and manage the program budget and benefits; support annual budgeting & planning cycle
• Collaborate with extended teams including Customer Experience, Analytics, Performance Marketing and Legal; proactively identify and manage interdependencies
• Capture and report on program issues and risks and support the solve through partnerships across the organization
• Support SVP Strategic Initiatives on annual strategic planning, executive leadership and Board updates.
• Champion & foster a high-performance and enterprising culture for the program
• Gather stakeholder feedback and continuously improve the program to drive execution and commercial outcomes
• Lead and mentor a team of up to 3 direct reports
• Perform other duties and/or special projects as assigned