Business Function
Group Operations COO enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations COO, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.
About the role
The incumbent will support the business continuity programme for DBS Group to ensure effective business continuity planning by business units for continuing essential business operations in the event of a disaster / crisis.

Key Accountabilities

• Manage the technology and communications applications required to support the implementation of the BCM programme
• Develop/implement BCM program initiatives to strengthen emergency response, crisis management and business resilience capabilities of DBS business and support units.
• Provide ready support to the Crisis Management Committee through effective and timely incident escalation and co-ordination of crisis response with the relevant stakeholders in a business disruption.

Responsibilities

As the lead for managing technology and communications applications for the team, the incumbent will need to:

• Engage relevant stakeholders to ideate, plan and implement solutions to enhance BCM processes
• Manage day-to-day maintenance of the systems including troubleshooting of issues raised by users
• Work with the relevant vendors to ensure effective use of the application systems/services
• Co-ordinate BCM efforts at group level to develop effective group BCP recovery and response strategies, especially for Third Party business resilience.
• Support the bank’s BCM programme to conduct organization-wide BCP exercises, validate the effectiveness of BU/SU BCP; monitor and track the BU/SU BCP improvement plans.
• Plan and execute other BCM initiatives, co-ordinating with internal and external parties where necessary.
• Develop and execute training and awareness activities to raise BCM competency of DBS Group staff.
• Maintain operational readiness to support the Crisis Management Committee and conduct regular simulation exercises to validate the level of readiness.
• Drive automation and digital transformation initiatives to improve efficiency and agility in operations and risk management functions
• Collaborate with internal stakeholders to continuously improve processes, policies and governance around BCM.

Requirements

• 10 years’ banking experience and working knowledge of the Bank’s key functional processes, systems and resources.
• Technology background with preferred technology skillsets covering knowledge of:
• MS Excel with macro programming
• SharePoint
• AI prompt engineering
• Basic SQL query skills
• AGILE and basic project management skills
• Experience with data analytics, especially using data to quickly identify issues and propose solutions
• Good people skills with ability to relate to people at all levels
• IT development/programming skills, preferably in VBA scripting
• Adaptability/Flexibility to respond to changes and incidents
• Drive and passion to take on new challenges and innovative ways to transform BCM

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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Please refer the Job description for details