VSP - Help Desk Analyst 4 - 100% On Site (793969) at Advanced Network Consulting Inc

Richmond, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Advanced Computer Skills, Multitasking, Root Cause Analysis, Problem Implementation, Customer Relations, Verbal Communication, Written Communication, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Microsoft Outlook

Industry

Description

Description The Help Desk Analyst will support VSP’s new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned. The person selected for this position will work full-time onsite at Virginia State Police Headquarters. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays. Knowledge, Skills, and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook). Requirements Advanced computer skills are required that aligns with the Job Description--Required 8 Years Ability to multitask and to determine root cause of problems and implement solutions--Required 8 Years Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions--Required 8 Years customer relations skills--Required 8 Years good verbal and written communication skills--Required 8 Years proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)--Required 8 Years

Responsibilities

The Help Desk Analyst will support VSP’s new job applicant background check and employment background check program utilizing criminal justice data. This includes interacting with employers via email and telephone to set up and maintain employer accounts, verifying employer qualifications, and assisting users with ePortal access.