VSU - Technical Support Analyst - 100% ON SITE (791880) at Advanced Network Consulting Inc

Colonial Heights, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 10/11, MacOS, Microsoft 365, Outlook, Teams, Excel, TCP/IP, DNS, VPN Clients, Active Directory, Azure AD, Hardware Troubleshooting, Active Listening, Clear Communication, Multitasking

Industry

Description

Description Technical Requirements Operating Systems: Proficiency in Windows 10/11 and macOS environments. Software Suites: Strong troubleshooting skills in Microsoft 365 (Outlook, Teams, Excel) and cloud-based apps. Networking Basics: A solid understanding of TCP/IP, DNS, VPN clients, and home Wi-Fi configurations. Identity Management: Basic experience with Active Directory or Azure AD (password resets, unlocking accounts, group memberships). Hardware Savvy: Ability to walk a user through cabling, docking stations, and peripheral setups over the phone. What We’re Looking For: Communication Skills: The ability to translate "tech-speak" into helpful instructions for non-technical users. Empathy & Patience: The ability to remain calm and professional when dealing with frustrated or non-technical users. Active Listening: Picking up on the "clues" a user gives to diagnose an issue they might not have the words to describe. Clear Communication: The "Translate Tech-to-Human" skill—explaining complex fixes in simple, jargon-free language. Multitasking: The ability to type accurate notes while speaking and navigating multiple screens. Our Commitment to You We believe in clear expectations and constant growth. You can expect frequent, constructive feedback, interim evaluations to track your progress, and all the resources you need to master your role and hit your performance goals. Requirements & Qualifications Minimum Qualifications · Education: Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience). · Technical Proficiency: Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops). · Compliance Knowledge: Basic understanding of IT security principles and data privacy standards. Preferred Skills · Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate. · Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting. Physical Requirements · Ability to work 100% on-site with possible Telework options · Ability to lift and move computer equipment (up to 30 lbs.) and navigate classroom environments to perform installations. Requirements Empathy & Patience: The ability to remain calm and professional when dealing with frustrated or non-technical users--Required 3 Years Perform other duties as related to the Technology Services and as assigned by Manager of IT Services and/or Chief Information Officer--Required 3 Years Active Listening: Picking up on the "clues" a user gives to diagnose an issue they might not have the words to describe--Required 3 Years Clear Communication: The "Translate Tech-to-Human" skill—explaining complex fixes in simple, jargon-free language--Required 3 Years Multitasking: The ability to type accurate notes while speaking and navigating multiple screens--Required 3 Years

Responsibilities

The role involves providing technical support, troubleshooting issues across Windows and macOS environments, and managing basic identity tasks like password resets. A key function is translating complex technical information into simple, jargon-free instructions for non-technical users.