VTC Administrator at TekSynap

Fort Belvoir, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

VTC Administration, JWICS, VTC Event Scheduling, VTC System Setup, VTC Configuration, Desktop Support, Laptop Support, Peripheral Equipment Support, Level 1 Support, Level 3 Support, Cisco CMS, Cisco TMS, VCS, Codian Technologies, VC Wizard, Webcasts

Industry

IT Services and IT Consulting

Description

Responsibilities & Qualifications RESPONSIBILITIES Support coordination and scheduling of VTC events and devices utilizing applicable systems over multiple classifications with a focus on JWICS. Manage VTC event scheduling and availability by communicating with customers to resolve conflicts. Setup and testing of conference room VTC systems for all Executive level classified VTC events. Support VTC installations and configurations in addition to providing support and ongoing usability of connected desktops, laptops, and peripheral equipment and software. Configuration and administrative management of VTC devices. Resolve level 1 up to level 3 support issues and assist in the diagnosis and resolution of higher-level issues. Have a solid understanding of the technology used and how to use it. Support customer installations and support in person, remote desktop and/or by phone. Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions Must be focused on working with a team and coordinating with team members to solve complex issues. REQUIRED QUALIFICATIONS Active US DoD TOP SECRET clearance with SCI eligibility. 8570 IAT II level certification, i.e. Security + CE 2-4 years of video teleconferencing support experience. Must be able to troubleshoot VTC equipment and networking issues. Knowledge of Cisco CMS preferred. Must be proficient and knowledgeable in Cisco TMS, VCS, and Codian technologies Must be experienced with VC Wizard scheduling system. Must be able to operate Webcasts, Web Meetings, and Webinars. Proactive self-starter demonstrating a positive, willing attitude and excellent oral and written communication skills. Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail. Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. US Citizen Overview We are seeking a VTC Administrator to support the DTRA IT contract at Fort Belvoir, VA. The DTRA IT Collaborative Technologies group supports approximately 5200 users using distributed operations between the National Capital Region (NCR) and DTRA Albuquerque, NM and supporting facilities on Fort Belvoir, VA, as well as sites in Albuquerque, NM, Eglin AFB, FL, and a variety of CONUS and OCONUS locations. In support of the DTRA Mission IT Systems Management Group, the candidate will support multiple VTC systems at various levels of security classification. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Fort Belvoir, VA Type of environment: Office Noise level: Low Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE U.S Citizenship Top Secret Clearance w/ SCI Eligibility OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

Responsibilities

The administrator will support the coordination and scheduling of VTC events and devices across multiple classifications, focusing on JWICS, while managing availability and resolving scheduling conflicts with customers. This role also involves setting up, testing, configuring VTC systems, and providing support for connected equipment and software.