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VTM Representative at ProFed Federal Credit Union
Fort Wayne, Indiana, United States -
Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

VTM Transactions, Member Service, Video Technology, Troubleshooting, Analytical Skills, Credit Union Services, Product Knowledge, Multi-tasking, Attention To Detail, Accuracy, Professionalism, Communication

Industry

Banking

Description
Description Shift Hours: 9 AM - 6 PM or 9:30 AM -6:30 PM POSITION SUMMARY Primarily responsible for processing VTM transactions and providing member service through an interactive process utilizing video technology. Must be able to project an inviting, friendly, and engaging demeanor on camera. Ensure effective VTM operations by trouble-shooting machine issues and submitting service requests as needed. QUALIFICATIONS Requires an efficient and well-organized individual with in-depth experience and diversified knowledge of credit union services and products. Must easily embrace new technology and possess troubleshooting and analytical skills. Must display sound judgment and professionalism while communicating via video technology. Ability to multi-task while maintaining attention to detail and accuracy while operating multiple computer programs. PHYSICAL REQUIREMENTS Clear and effective communication abilities required. Must be able to view a terminal screen and operate a computer keyboard. Must be able to sit and stand for prolonged periods. ESSENTIAL DUTIES AND RESPONSIBILITIES · Execute member transactions and provide general information in an accurate, efficient, and courteous manner · Actively promote credit union products and services · Maintain neat and organized work area · Attend all required staff meetings and training sessions · Expanded responsibilities as skills sharpen and experience grows · Additional duties as assigned ProFed is an EEO employer – M/F/Vets/Disabled
Responsibilities
The primary responsibility involves processing VTM transactions and delivering member service using interactive video technology, while projecting a friendly and engaging on-camera demeanor. This role also includes ensuring effective VTM operations by troubleshooting machine issues and submitting service requests as necessary.