Vulnerable Customer Specialist at First Response Finance

Leigh, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

36261.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Player, Proactive, Responsibility, Forward Thinker, Resilient, Decision Making, Communication, Financial Situation Understanding, Finance Agreement Complexity Understanding, Payment Plan Calculation

Industry

Financial Services

Description

First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER! AND we're proud of it! You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness, health, and work-life balance very seriously. We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments. Pay and Benefits: A starting salary of £27,955 moving to £36,261 after three years, along with an annual company bonus scheme Working Monday to Friday with one Saturday per month Hybrid working at your line manager’s discretion And many more! Key Requirements: A genuine 'Team Player', working collaboratively with your colleagues and our customer base You will be proactive, someone who takes responsibility for their learning and managing of themselves, a forward thinker with a real drive to give their best and make a positive difference, and can see the bigger picture Someone who is resilient, who isn't afraid to make big decisions, and living by our one of our operating principles: 'make mistakes and learn from them' Key Responsibilities: This busy role will be telephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for You will demonstrate the ability to understand a customers’ financial situation understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them To apply for this position: You must have the permanent right to work in the UK Additionally, you’ll find a video link below that offers a glimpse into our Account Management team and provides insight into the department and our company culture in the video below!

Responsibilities

This busy, telephone-based role involves handling inbound and outbound calls regarding a portfolio of customer accounts. The specialist must understand customer financial situations and finance agreements to make sound decisions and explain calculated payment plans effectively.