CALL CENTRE AGENT, GLASGOW G2 7HF, A SHORT WALK FROM GLASGOW CENTRAL STATION.

Wescot Credit Services are on the lookout for Vulnerable Customer Specialists to join our LBG Banking Team, starting 12th May 2025.

• Salary: starting from £26,965.54 (on a 40 hrs contract).
• Bonus: Fantastic monthly bonus where you could earn around an extra £2000 per year.
• Shifts: We are open Monday to Friday 8am - 8pm and Saturdays 8am - 5pm, you will work on a rotational shift pattern within those hours and work 2 in 6 Saturdays, but don’t worry we’ll give you a day off during the week prior to your Saturday shift.
• Training: 5 weeks with a dedicated L&D Trainer supporting you.

We are looking to speak with individuals who are already working in a Vulnerable Customer role, who are comfortable working in a professional and busy environment and who are equally at ease handling inbound and outbound calls from our vulnerable customers when they want to talk to you.
You will most importantly, listen to their financial struggles, and be the voice that guides them through it. With a real focus on listening, you will ensure we achieve the right outcome for our customers whilst working towards KPI’s. In this role you can make a real impact on peoples’ lives!

Please refer the Job description for details